The first thing I'd like to say here is that I speak with people several times a week, seems like every day sometimes, that have gotten one of the Droid phones and they are having issues. Contacts don't sync, calendar events don't sync, and usually it is both. Some but not all items seem to sync. Even using the Exchange Server solution may not solve the issue... Why? Because I think there is something wrong with the Droid (Read that Google) phone operating system or a serious defect in the sync program. As much as I like some of the features and abilities of a Droid phone, it would be at the bottom of my list of phones to buy for business purposes because of sync issues.
The second thing I'd like to mention is that there is no such thing as the perfect phone. No phone will do everything you want, so you have to look at each phone and then choose based on the features it has that will support the majority of your needs. There may come a time that a phone comes into existence that will support all of the things a business person wants, and it will sync with Outlook the way we all expect it to. In an earlier blog article I wrote about the fact that not all Outlook phone fields are sync'd by any phone, and that includes a Windows smart phone... weird isn't it? Here is a fact:
Outlook exposes approximately 142 contact fields, some of which don't need to sync, but they are there and available if needed. But, only a small fraction of the fields sync to any phone and each phone is different. So how do we choose?
I wish I had a good answer. If it were possible I would have our company buy all the top smart phones from each company and just run tests and show what syncs and works and what doesn't... Unfortunately we can't do that. What we do is ask all our customers to enter data in every Outlook contact field and then sync their phone and see what syncs and what doesn't. That's the only way to know. It would be great if everyone sent us an email letting us know what they figured out, but that doesn't happen.
So, the best thing to do is pick a phone, bring it home and sync it with Outlook to see what syncs and what doesn't. If it doesn't work for you, bring it back and choose another phone. They usually give you 30 days to try a phone before you are locked in to it. Using an Exchange Server really does help make the phones work better, but even then mistakes can be made. About the only way I know of to fix them is to reset the phone to it's starting settings (wipes all data), then sync the phone and keep an eye on things. There isn't much else you can do other than get another phone.
The last thing I read off the official gmail blog was this:
"Google Calendar Sync now supports Outlook 2010 — our top feature request. Outlook 2010 comes in 32-bit and 64-bit versions, and currently only 32-bit is supported."
The 32 bit issue goes far beyond Google apps. Don't even think about buying the 64 bit version of Office as even Microsoft has posted against using it. The 64 bit versions of Windows are fine as they support 32 bit applications, so don't worry about that part of it.
So, post your phone type here and let us know what works and what doesn't... thanks.
BTW, my iPhone works... calendar and contacts no problems.
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