Date: November 26, 2011
Have had a VERY bad experience with Carbonite this past week. Have used it for nearly one year and then I needed to check some photos that I THOUGHT it had stored and when I opened the folder lest than half of them were there.
Called customer service and they downloaded the complete folder back to me and again the same photos were missing, these photos have been on the computer for over six months, and I had automatic backup running. Customer service then checked out my computer and he said I cannot fix this I do not know what has happened.
So be warned this service is not what they are saying.
I am going to research other companies but this one sucks!!