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2011-08-11 21:55:49

Power of Precedent

Hello Good Negotiators

If you've heard the phrase "been there, done that" then you know we're referring to a repeating occurrence.  When negotiating, are the results influenced by the fact that we've negotiated with that same party before?  It surely does and it's the basis for the source of negotiating power known as 'precedent'.

People expect that what happened to them the last time will be occur again.  If a discount was given before, it's expected again.

If free shipping was included with the last order, then free shipping is expected again.  It's hard for a party to withdraw or justify the withholding of a better price or deal enhancement if it was previously provided. 

So how does the good negotiator handle repetitive negotiating circumstances?  It's all in building an appropriate strategy.


Power of Precedent


It's often helpful to base one's negotiating strategy on the circumstances encountered. To be more specific, many negotiating experts classify negotiations into three distinct categories:

The first category is the one time negotiation.  It occurs when it's highly unlikely that one will ever see, let alone negotiate, with a specific opponent again.  An example would be when negotiating a golf club purchase in a resort is Hawaii.  The odds are slim you'll ever make it back to the islands, let alone visit that pro shop or see that store manager.  To be sure, that's a one time opportunity.

The second category is the negotiation your likely to repeat.  It happens when the likelihood of dealing with that opponent is probably going to occur in the future.  Perhaps not often, but it will happen.  An example of this would be with a service person (plumber, electrician, mechanic) that you have confidence in and would call on (again) if the need arises.  Oh we could call on someone else, but that past satisfactory service causes us to seek to repeat that experience with a known quantity.  Real estate agents fall into this category.  If the previous service experience was really good, a consumer (if properly cultivated) is very likely to use that agent again.

The third, and often overlooked category, is the relationship negotiation.  This situation, while rare when compared to the first two, involves inevitable and frequent opportunity to negotiate.  An example of this situation would be when a sales person is assigned a particular customer as one of their accounts.  They'll see them often and even have responsibilities beyond simply negotiating an order (or re-order).  Another example would be a negotiation with a boss or a subordinate.  Negotiations here are continual and on going.  Each experience builds and relates to the previous one - and influences subsequent encounters.

Before you get too aggressive or too accommodating in a negotiation, consider if this is a one-time bargaining session with this opponent or will your be repeating this process again.  If it's the latter, you better watch your concessions because the power of precedent will almost force you to make those concessions in the future.

Like successful chess players, we should always be planning our next move as we KEEP Negotiating.

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