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CitiMortgage Short Sale Info

Licensed Real Estate Broker

Pleasant Hill, CA

November 14, 2009

(Citi has MANY numbers it seems, so if you have others that have worked, please share!)

"Short Sale Hotline:" 866-520-5499

Other Short Sale Numbers: 866-680-8631, 866-713-4785
Short Sale Fax: 636-261-7709, 636-261-7706, 866-704-8050

Authorizations: 866-675-5772

Short Sale (2nds): 866-520-5499

Workable Solutions packageLINK to PDF

Or Clients can complete online

Licensed Real Estate Agent

Columbus, OH

November 15, 2009

Citi has different processing centers for what I believe are different parts of the country however, files may be assigned to different processing centers based on their work load at the time I'm not certain. That said, with Citi your best bet is to contact the lender and ask them which processing center your case will be assigned to and what their fax number is.

As far as I know the lender authorization number is standard to the entire country, however, unlike Chase you won't have to wait until 2am to get a fax through.

Licensed Real Estate Agent

Mission Viejo, CA

November 15, 2009

I have what may be updated numbers for 2nds with CitiMortgage. Authorization fax 866-675-5772. Short sale packages to 866-645-0301 or 866-696-5980. The call in number I used was 866-272-4749. The email tree they use is firstname.lastname@citigroup or I had firstname.middleinitial.lastname@citi.com.

Good luck, all


Licensed Real Estate Agent

Pinellas Park, FL

November 16, 2009

I've also seen FirstName.LastName@citi.com, without the middle initial. If you know the person's first and last name but not the middle initial, try without it OR start with "a" as the middle initial & work your way through the alphabet. The one that doesn't bounce back to you is the right one!

Jennie Blackburn


Sales/Business Development

Clevleand, OH

November 17, 2009

Citi has a simple 3 page form to fill out to work a Short Sale you can get it off of their WEB site. They are alot easier to deal with than Chase, but they do have different location that ahdle different loans. So you do need to verify as to idf the loan is a first, sexcond or HE. Thyey have always excepted my general authorization letter and have never required that I send anything additional authorization.

Good Luck.

Keith H Cramer

AC Negotiations LLC

216 373 5691 216 570 3855

Licensed Real Estate Broker

Pleasant Hill, CA

November 18, 2009

Jennie, I'm glad to hear I'm not the only one who does that! :) I have gone thru the alphabet and have been successful many times in finding the right email :)

I called yesterday about a file, and the nice man who answered their standard short sale customer service line ended up being the actual negotiator who had just been assigned my file. Do you know that they have their 'prospectors' manning the phones too? He set it all up with me on the phone, ordered the interior appraisal and promised to expedite the best he could. But if he can't get off the phone how does he get anything done? Just about the dumbest system I've heard of!

Licensed Real Estate Agent

Henderson, NV

April 07, 2010

Don't forget their "short sale doc" email specifilcally for scanning/emailing listings, offers, addms, est HUD, allthe financial stuff, etc. Just put address and loan number in subject line and they are added to computer system within usually 48 hours. I prefer this much more to printing and faxing everything in!


Licensed Real Estate Agent

Bellflower, CA

May 22, 2010

Citi is a good lender to work I'm working right now a SS in Covina, CA and the negotiator had called me twice to find out if we are ok with the closing date or if we will need an extension, which we need it and was granted for 2 extra weeks and the negotiator response is very quickly by e-mail, besides the closing agent was assign once the SS was approved and both the negotiator and closing agent are very efficient on their duties I'm very grateful with all their help.....but you have to submit all the paperwork at once, I heard stories were the realtor wants the lender to approved or get help but; the realtor doesn't do all his job on time.....Have a nice weekend....rp

Licensed Real Estate Agent

Henderson, NV

July 08, 2010

I've had a very good experience with Citi also and the negotiator. You do have to have ALL paperwork submitted before they even give you a negotiator, which I think is a great system. Why waste the negotiators time when he can be helping others close files that are ready to go and not get bogged down in files that are not ready? This I think also makes the sellers more responsible for getting items back to you that you request because the file just does not move otherwise. I had approval in less than 30 days.

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