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Vicki Brannock's Real Estate Cafe

Arizona

Dishing it up- information and opinons on market trends, issues, technology and advances in Real Estate and related industries by Vicki Brannock, e-pro, ABR. Comments are Encouraged! Please note comment area below each post.

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Vicki Brannock's Real Estate Cafe

Building Relationships

Apr. 8, 2008
Categorized in: Education
I have taken the plunge to seriously change my health including weight loss and dietary changes. When I made the decision I knew that in order to make a profound and long-lasting change I would need help. I contacted a sports nutritionist and exercise coach (Xavier Lenyoun with Xtreme Fitness). He performed a series of tests and extensive questions to determine my current situation and where I wanted to end up. I am not an exercise fanatic (to say the least) and am looking to head into the second half of my life in good physical condition with a high energy level. Now we start. We will exercise together, review my meals my fat loss and lean muscle gain. He will coach and mentor me to achieve more than I could do on my own. It is a long term relationship commitment.
Choosing a partner to help in your housing and real estate investments is just as valuable. When your first purchase with an agent is complete the relationship shouldn't stop there. If you are planning to build wealth through real estate or understand that your circumstances will change and so will you housing needs you need to cultivate the agent relationship. As an agent we are constantly bombarded with information about how to continue the relationship with clients, but relationships need two people to make them work. If your agent connected with you and understood your needs don't let them go. Respond to them when they send you information, send referrals their way. You will be building invaluable relationships for the future.
 
Vicki Brannock
Realtor, e-PRO, ABR
928.583.0762 (direct)
866.219.8252 (toll free fax)
vicki@Prescott-RE.com
www.Prescott-RE.com

The Three Winery Rule

Mar. 31, 2008
Categorized in: Customer Service
I love wine. This is not news to those who know me. I love trying new wines, visiting wineries and orchestrating wine pairings. Over the years of  some unfortunate purchases of cases of desert wine I have developed the three winery rule. That means that no matter how tempting I will not purchase any new wine if I have already visited three wineries on any one day. The reasons for this are pretty obvious. After three wineries our judgment begins to become impaired. The tasting, sights and sounds become blurred and what looks and tastes like a good idea can prove to be poor choice for your lifestyle.
The same can be applied to house hunting. When looking for a home try to limit your previewing to a few homes a day and in the same area. Take notes and get a feel for the community. Take some pictures, if you like the home talk to the neighbors. Savor the process and with the help of a knowledgeable agent you will find the perfect match for you and your family.
Note: Speaking of wine be sure and check out Hawaiian coffee and wine shop in Prescott Lakes. Clyde Woods has done a phenomenal job of assembling terrific reasonably priced wines from some of the finest boutique wineries in the world.
1957 Commerce Center Cir, #B, Prescott, AZ 86301
(928) 776-4104
 
 
Vicki Brannock
Realtor, e-PRO, ABR
928.583.0762 (direct)
866.219.8252 (toll free fax)
vicki@Prescott-RE.com
www.Prescott-RE.com

Taking your instincts to the next level

Mar. 18, 2008
Categorized in: Education
 

Your instincts may be good but a coach can help

 

Our two collies Spencer and Linus just completed their first day of herding school. It is truly a thing of beauty to watch these animals perform the tasks that they were created for. Collies are herding dogs and they didn't need any encouragement to understand that they were there to round up the sheep. What they did need was direction and instruction from the teacher in best technique and most efficient movement in herding the livestock.
It is like that in many areas of our lives, including Real Estate. You may have good instinct for bargains and an understanding of the contract process but having a  knowledgeable agent to help facilitate the deal and guide you through the tumultuous market conditions can make the difference in how well you play the game.
 
 
Vicki Brannock
Realtor, e-PRO, ABR
928.583.0762 (direct)
866.219.8252 (toll free fax)
vicki@Prescott-RE.com
www.Prescott-RE.com

 

Featured Home Friday - Sandretto Hills

Jan. 11, 2008
Categorized in: Featured Home Friday
Tagged with: arizona, prescott, real estate
 

Featured Home Friday -

Today's featured home is located approximately 5 miles from historic downtown Prescott in the Sandretto Hills Subdivision. This neighborhood is suburban with stores walking trails and well maintained homes. The lots are spacious (this home sits on .24 acres) and backs up to public land with unobstructed views of granite mountain and thumb butte. The sunsets are spectacular.

The floorplan is open and spacious and it has a 3 car detached garage and room for RV parking.

Asking price for this 3 bedroom 2 bath with split floor plan is $319,900.

Click here to take a virtual tour.

For more information you can contact me at 928.583.0762 or email vicki@Prescott-RE.com

 

 

Why Do You Want To Buy Real Estate?

Jan. 2, 2008
Categorized in: Education
 

2007 has been successfully put to bed and in the Real Estate world 2008 is still bloated and sluggish. Locally 312 listings expired (meaning they did not sell during the contract period). It still leaves us with over 2400 listings on the market. That is double what inventory levels were on average from 2000-2005. Land listings are even more out of whack with over 3500 lots or parcels for sale in the area.

 What does all this mean for you?

 

 

Well, it depends on who you are.

 

Flipper aka short term investor

If you got in on the buy and flip mania that ended in 2005 and look at real estate as a liquid asset then you are done. Your day has past. That includes those who were third party investors and those living in the home but looking to unload in 2 years with a 100% profit.

 

Homeowner

You bought your house because you needed a place to live; you liked the area and neighborhood. You are going to do okay even if you bought in ’05, if you are able to stay in your house for a few more years. If you bought 5 or more years ago and need to sell stop trying to make a killing and just make a decent profit. Once your house is sold you are going to have a great choice in your next purchase.

 

First time buyer

You are holding all the cards. If you have good credit and stable income with some money down you can find  great deals to get you into a home that was beyond your ability just 2 years ago.

 

Wealth building long term investor

You have hit the jackpot. There are and will continue to be great opportunities to actually purchase properties with positive cash flow and long term growth potential. This is the time that the rich get richer and the simple facts are that real long term wealth is achieved through real estate holdings.

 

So not only are the markets local but the reasons for buying are personal. Real Estate is a buy and hold investment opportunity that will bring wealth to those who can play the game. Just as with any investment strategy you have to understand your tolerance for risk and ability to ride through blips in market conditions. Then you can decide what category you fall into. One thing is for sure if you are serious about passive income and building long term wealth real estate should be part of your plan.

Vicki Brannock is a Realtor in Prescott Arizona.
email: Vicki@Prescott-RE.com

 

 

Waiting for the Perfect Time To Buy

Dec. 14, 2007
Categorized in: Customer Service

 

 

There was an article in the Daily Courier Real Estate section today entitled “Mortgage Rates Rise Disappointing Would-Be Home Buyers”. The article says that interest rates increased this week from 5.96 to 6.11. 5.96 are the lowest rates have been in two years.

Today’s buyers seem to be completely paralyzed as they wait for that “perfect time to buy” which they seem to think will come and be clearly recognized. What are they waiting for? Well, the lowest price and the lowest interest rate. These two items very rarely coincide and how do you know what the lowest price is? You know it when the prices start to climb. It’s all hindsight. Right now interest rates are low and most sellers are willing to negotiate. Do your homework by finding an area that you love, get a good mortgage broker to find you the loan that fits your circumstances and make an offer. Five years from now we will look back on this time as the best Real Estate market for buyers that we have ever seen. That is the perfect situation.

 

Spam is Spam, or is it?

Dec. 4, 2007
Categorized in: Marketing

There was a great article on the Fast Money website today by David Teten and Scott Allen entitled "One persons network is another person's spam". This problem is one that is much discussed among technology savvy Real Estate agents. Misunderstanding about what spam is abounds and of course as the housing market continues to change and growth slows many spam companies move in on desperate or uninformed agents to sell their services. I have said in previous posts that it seems that Prescott area agents have just discovered the email flyer for their listing and are spamming at incredible rates. Our local association of Realtors is complicit in this practice by providing access to email addresses without guidelines matching today's technology.

But what was more interesting about this article were the points made in how we will use our social networking platforms such as faceboook, linkdin, twitter, etc. to promote ourselves and our businesses. I am involved with all of these social networking sites but am proceeding cautiously in how I develop these relationships in regards to business. If you are not authentic in your approach by establishing connections with people you will be seen as nothing but a huckster (did I just say that?) and quickly lose credibility. A problem that already plagues this industry.

Although a little lengthy this article is worth a read to anyone interested in using social networking for business relationship building/strengthening, especially the suggestions on how to approach your social network regarding newsletters and other bulk email.

Social Networks aren't the quick fix relationship builders that some seem to think. All relationships worth anything take time to build especially when trying to establish trust and loyalty. It has always been that way and why operating your own business successfully requires time and effort. If you don't love your business and enjoy the non-monetary rewards of building relationships with others and providing them with education and information you will quickly become frustrated and when this happens you lose your perspective as to what is appropriate. If you don't know what your clients/associates definition of Spam is maybe it's time to ask.

Vicki Brannock is a Realtor is Prescott Arizona.
Vicki@Prescott-re.com

Clients are Cutting Off Their Nose To Spite Their Face

Nov. 29, 2007
Categorized in: Customer Service

Well it has begun in earnest. The seller/investor/developer…you name it has begun blaming the listing agent for their dilemma. My team associate was informed today by a long term partner whom he had made a heap of money over the last few years that he was giving the commercial listing that he had worked for over a year and a half to another agent. Never mind that he had, at the first sign of the slow down, worked creatively to split and sell pieces of this property and marketed it with the same urgency as if it was his own. Another agent not affiliated with our team but representing a neighboring subdivision from ours was fired and replaced. I could go on with several other examples but if you are an agent you have your own stories. I happen to know that each of the examples cited were wrongly dismissed. These agents had poured considerable time, effort and money into these projects and felt that they would be treated with professional courtesy and respect. Unless you have been living under a rock for the past year you certainly know what is happening in real estate. No one saw the extent of this problem and we still don't know what is going to happen. But what is an agent to do when the seller is ready to shoot the messenger. I have tried to reason with my clients regarding the realistic price and the length of time selling their asset is going to take in this current market. Some listen and some don't. I am spending about 30% of my expected commission up front on marketing.

This turn of events gives me pause. My philosophy has been that I am a partner with my clients. I don't sugarcoat and continually feed them facts. It is important now more than ever to establish ourselves as not some interchangeable entity that can be discarded without cost but as a professional partner who has as much at stake as any other partner. Maybe it is our own fault in how we have presented ourselves in the past but that time is gone and we have to reinvent our image or we will be nothing but a car salesman on a generic lot, interchangeable and not important in the scheme of things. We will become obsolete.

Vicki Brannock is a Real Estate agent in Prescott Arizona. You can email me at Vicki@Prescott-re.com

Thinning The Herd

Nov. 19, 2007
Categorized in: Education
Tagged with: agents, real estate
By now most Real Estate Agents are beginning to feel the effects of the current market slowdown. If you are a Real Estate Professional you probably know several colleagues who have given up on their career and sought other employment. It is a natural thinning out of a bloated industry. Nothing wrong with that. What I find interesting and quite frankly a little disturbing is what these former agents are gravitating towards for employment. So far I have seen them waiting tables, as store clerks and stockers. What I have not seen is movement into other professional fields. I am seeing them in generally unskilled positions. This is pretty interesting. People who over the last several years were entrusted with what was probably a person's biggest investment of their lifetime seemingly have no transferable skills in business. I know there is an argument for agents as being primarily sales professionals but I see this differently. Paperwork is becoming more complex as are transactions. Now more than ever understanding and using basic business protocols and management practices are necessary in facilitating successful Real Estate transactions. Although each State regulates the level of involvement in the process here in Arizona we have quite a bit of responsibility in the transaction. Shouldn't we at least have enough education and skill to qualify for other business jobs? Until the Real Estate industry takes itself seriously with increased educational requirements and continuing education credit classes that require critical thinking skills how can we ever expect to change the perception of the general public that we are true professionals?
Please let me know what you think.

PodCampAZ and Me

Nov. 4, 2007
Categorized in: Marketing

I was privileged to attend PodCampAZ this weekend with some of the innovators on blogging, video and podcasting. It was not only informative but fun!

For those of you with homes on the market it has given me marketing ideas for ways to sell your homes and for those of you looking to buy, ways to help you find the perfect house for you. The sessions also confirmed to me that while the Real Estate industry is embracing some of the new technology out there it has a long way to go to really maximize its use in helping clients achieve their goals.

If you have your home listed with me expect some communication regarding new marketing techniques that we will be implementing over the next few weeks.

If you are looking for a home to purchase stay tuned, we will be rolling out better ways to help you in your search. In the mean time please feel free to get in touch with me if you have any questions or would like to talk about what we can do to help maximize your exposure in this market.

Vicki Brannock is an agent in Prescott Arizona

Vicki@Prescott-RE.com

Is your Home Fire Safe

Oct. 23, 2007
Categorized in: Education

I have a lot of friends and family in San Diego that I am worried about today. Some have had to evacuate their homes.

Here in Prescott we have some of the same fire concerns, hilly areas, windy conditions and difficult to navigate roads in the mountains. Below is some information from the US Fire Administration on what you can do to maintain your home to minimize the risk of spreading fires.

Wildland fires destroy hundreds of homes and acres of land every year across the country. Fire-safe landscaping is an effective tool that creates an area of defensible space between your home and flammable vegetation that protects against devastating fires.

The United States Fire Administration (USFA) encourages you to keep fire safety at the forefront by learning how to landscape and maintain your property to minimize possible fire damage and slow fires if they start. Remember, fire safety is your personal responsibility... Fire Stops With You!

Defensible Space Works

During the 2003 raging California fires, a number of homes were saved as a result of the owners' careful pruning and landscaping techniques that protected their homes. In a fire situation, the dead trees and shrubs surrounding your home act as fuel for fire. Removing flammable vegetation reduces the threat of fire. Follow these basic rules to create defensible space that works.

  • Remove all dead plants, trees and shrubs from the site.
  • Reduce excess leaves, plant parts and low-hanging branches.
  • Replace dense flammable plants with fire-resistant plants.
  • The choice of plants, spacing and maintenance are crucial elements in any defensible space landscaping plan.

Tips for a Fire-safe Landscape

  • Create a defensible space perimeter by thinning trees and brush within 30 feet around your home.
  • Beyond 30 feet, remove dead wood, debris and low tree branches.
  • Eliminate small trees and plants growing under trees. They allow ground fires to jump into tree crowns.
  • Space trees 30 feet apart and prune to a height of 8 to 10 feet.
  • Place shrubs at least 20 feet from any structures and prune regularly.
  • Plant the most drought-tolerant vegetation within three feet of your home and adjacent to structures to prevent ignition.
  • Provide at least a 10 to 15 foot separation between islands of shrubs and plant groups to effectively break-up continuity of vegetation.
  • Landscape your property with fire-resistant plants and vegetation to prevent fire from spreading quickly.

Choose Fire Resistant Materials

  • Check your local nursery or county extension service for advice on fire resistant plants that are suited for your environment.
  • Create fire-safe zones with stone walls, patios, swimming pools, decks and roadways.
  • Use rock, mulch, flower beds and gardens as ground cover for bare spaces and as effective firebreaks.
  • There are no "fire-proof" plants. Select high moisture plants that grow close to the ground and have a low sap or resin content.
  • Choose plant species that resist ignition such as rockrose, iceplant and aloe.
  • Fire-resistant shrubs include hedging roses, bush honeysuckles, currant, cotoneaster, sumac and shrub apples.
  • Plant hardwood, maple, poplar and cherry trees that are less flammable than pine, fir and other conifers.

Maintain Your Home and Surrounding Property

  • Maintain a well-pruned and watered landscape to serve as a green belt and protection against fire.
  • Keep plants green during the dry season and use supplemental irrigation, if necessary.
  • Trim grass on a regular basis up to 100 feet surrounding your home.
  • Stack firewood at least 30 feet from your home.
  • Store flammable materials, liquids and solvents in metal containers outside the home at least 30 feet away from structures and wooden fences.
  • No matter where you live, always install smoke alarms on every level of your home. Test them monthly and change the batteries at least once a year. Consider installing the new long-life smoke alarms.

Chino Valley Arizona Home for Sale

Oct. 17, 2007
Categorized in: Prescott Arizona

Click on the picture below to view the video (with music)of this new listing in Arizona.

Chino Valley is just 15 miles north of Prescott Arizona.

House For Sale in Chino Valley AZ

3 Bedroom 2 Bath 1840 sq. ft.

$315,000

Contact me with any questions: Vicki Brannock
vicki@Pescott-re.com
www.Prescott-re.com

Real Estate Industry and Paper - Blog Action Day

Oct. 15, 2007
Categorized in: Environmently Friendly
Each traditional transaction in real estate uses about 300 sheets of paper from start to finish. With an expected volume of 6 million transactions for 2007 and this is the worst market in years….well you do the math. Our industry has many new ways to help reduce this obscene volume but is slow to adopt. For the foreseeable future we will still need to generate some papers but I have put together a list of 3 of suggestions that would not only bring the paper usage down but can save money in the long run.
1) Use electronic signatures for paperwork.
This will eliminate the need for you or your clients to print out in order to sign
2) Use a transaction coordination web site
This will allow all parties to see paperwork and email back and forth without generating unnecessary copies.
3) Give your clients a close out disk instead of binder
It is much easier for the clients to keep than the reams of paper and easier to find appropriate files.
These are just a few simple and easy ways that our industry could make an impact on our environment very quickly.
There are also personal choices individual Realtors can make that will help make an impact. See my post from last month entitled "Can you promote growth and help the environment".
Vicki Brannock is a Realtor in Prescott Arizona

How others see us

Oct. 13, 2007
Categorized in: Customer Service

After reading an excellent book on career development for the 21st century entitled Personal Distinction I performed an anonymous survey of peers, clients, friends and past relationships to understand how people see me. Prior to sending out the survey I took it myself in order to compare how people saw me vs. how I THINK I present myself. The results were aggregated together to give me a profile. It was a little scary to send that out. Sometimes you think you know what people think but do you really want to know for sure? Well, I held my breath and did it. Working successfully in the real estate profession requires certain brand attributes and it was important, although potentially painful to see if that is how I come across.
What I discovered was something quite different than I thought. For starters I was more critical of myself than other people were of me. Some of the attributes I thought were quite strong did not even show up on my feedback list.

Still the areas I scored high in were attributes that one would look for in a Realtor. For instance, my high score was in confidence followed closely by a tie In Dependable, Devoted, Experienced, Forward Thinking, Leader like, and Sincere.

Respondents saw my greatest skill as Communicating followed again by a tie with Managing Projects, Seeing the Big Picture, Solving Problems and Team Building.

Going forward, I can build on the strengths others see in me and try to diminish weaknesses. Working in a profession that does not have the strongest level of confidence among the general public requires diligence in understanding how we are perceived by others.

Testimonials and feedback are becoming more important than ever in running a successful business. I would be interested to hear how you get feedback and how you use it.

Vicki Brannock is a real estate professional in Prescott Arizona.
vicki@Prescott-re.com
www.Prescott-RE.com

Is our National Association Helping or Hurting Us?

Oct. 1, 2007
Things have changed rapidly in the past ten years in communication and marketing strategies but it seems as if the biggest changes are happening this year as social networking and online communication send out information as fast as your fingers can type or your Podcast can be uploaded. A bi-product of this is that people are extremely well informed and up to date with facts, figures and data. Because of this we are expecting more from service providers than ever before. As Realtors we must be armed with statistics, understanding of markets and trends not only in our local area but in the nation as a whole to be competitive and credible.
On the Today show on Friday it became painfully obvious that the leadership of NAR, who is the face of the Realtor, had no such preparation. He could not pick out the top 3 fastest growing markets in the U.S. and he had no statistical information the made any sense whatsoever. If given the benefit of the doubt that he was caught unprepared NAR certainly does not understand that corecting the information with blogs, video responses and statistical data released immediatley afterword would have been appropriate and helpful. Prior to this post I could find no such rebuttal anywhere. But I was able to find the Today show interview on YouTube along with some pretty negative comments about our association and members.
As a professional in Real Estate I do not believe it is my job to cheerlead for my industry. My job is to service my clients to the best of my ability. This includes providing accurate information about the current market conditions. It is no wonder that the general public has such low regard for this profession. We need to present ourselves as putting the interest of our client above our own at all times. Even if it hurts our pocketbook. If we do not change course quickly we will become as obsolete and ineffectual as our National Association seems to be.
Vicki Brannock is a Realtor in Prescott Arizona.

Is Your Home Photo Ready

Sep. 24, 2007
Categorized in: Marketing
In this market we must take advantage of every opportunity to set your house apart from all the others. This includes making sure that your virtual tour and photo shots prompt buyers and agents to take a closer look at your home and schedule a showing appointment.
Below are a few of the common things homeowners forget about when preparing for a photo shoot.
Inside:
  • Make sure that most everything is off your counter tops. Pay special attention to clutter like letters, keys and dishes. Try to put small appliances out of sight for the shots.
  • Look at bathrooms and remove makeup, toothbrushes etc. from countertops.
  • Try to hide cords as much as possible. You can even temporarily unplug some things if cords are too visible.
  • Make sure all children’s toys are put out of sight.
  • Put your pet bowls away
Outside:
  • Remove ANY debris from around the house. Put all toys and bicycles out of sight.
  • Wash your entryway, patio etc.
  • Remove any dead plants (not dormant).
  • Stage your patio furniture, how you use your living space does not necessarily translate well in a photo.
  • Try to look at everything as if through a camera lens, you may even want to have a friend come over and take a look.
 
I provide my clients with a pre-photo shoot inspection by a professional photographer. He uses a checklist to inspect the home and makes recommendations for corrections. When you are ready you just schedule your appointment for your video/virtual tour. For more information about this program and other ways you can get your home sell ready contact me at: sellmyhome@Prescott-RE.com
 
Vicki Brannock is a Realtor in Prescott, AZ

Can You Promote Growth and Help the Environment?

Sep. 17, 2007
Categorized in: Environmently Friendly
 

If you have worked with a real estate agent you must wonder about the amount of miles they drive per year and the amount of paper that is consumed per transaction.

 My concern has always been toward keeping a soft footprint on the environment but I do believe in growth and development. My conviction is that these two concepts are not mutually exclusive, even for a Realtor.

For instance, when it came time to purchase a new car I knew I needed something that was large enough to accommodate several people for showing appointments. I live in a rather rural area so I also needed 4 wheel drive to show property off of dirt roads and make it up hills without my clients feeling like they had just got on Mr. Toads Wild Ride.

 So this time I decided to put my money where my mouth is and purchased the Toyota Highlander Hybrid. I did this for myself but the resulting reaction from my clients has been enthusiastic appreciation. The gas mileage is terrific for a 4 wheel drive and the low emission output makes a statement about a commitment to use current available resources (like hybrid engines) to become more environmentally friendly.

 The other recently adopted practice is to reduce paper by using email and electronic signatures on forms and then place everything on a disk for the client to keep. Making use of  low cost transaction managers gives all concerned parties access to the transaction paperwork while saving time and of course trees!

 Although these are small personal commitments, realtors and the real estate community have played more of a role in environmental concerns than they are given credit for. We have helped our clients with education on mold, asbestos, lead paint and other hazards. We care deeply about making sure our clients have not only a happy experience with their home sale or purchase but a healthy one as well.

 I would love to hear what you are doing to change the way we use our resources. A few small ideas can sometimes make a large impact. Let’s see what we can come up with.

Growth Can Be Healthy

Aug. 29, 2007
Categorized in: Prescott Arizona

 

Since moving to the Prescott area and becoming involved in real estate you hear opinions from everyone on growth. Most of the people in this area seem to be opposed to growth once they have relocated here. This is fascinating because the assumption is that growth results in an unhealthy environment and no growth results in healthy living. Well the truth really lies somewhere in the middle. Living in a small isolated community with limited medical resources can be unhealthy. Having fewer choices in goods and service providers results in a higher cost of living, and sometimes even inferior food products. But unbalanced growth can bring undesired results that may include higher real estate prices without appropriate higher level job opportunities, or the other end, standing home inventory because of speculators that result in price crashes. Also, unchecked squandering of resources because of shortsighted politicians is bad for the environment and the lifestyles of our citizens. Like many of the current residents of this area I came from California. I have seen the best and worst of growth and one thing I have come to realize, that like it or not, you grow or die. How you grow is the question. That decision is the most crucial and often not considered seriously until the growth pattern is set in motion. Once it begins growth takes on a life of its own and can become the enemy.

I came to this area to enjoy clean air, kind people, a slower pace and an affordable lifestyle. These attributes are not necessarily in competition with growth. There are many companies, housing planners and civic groups that have achieved all of these things and produced thriving communities that allowed the children born and raised there to find meaningful and lucrative work while at the same time maintaining a lifestyle that will fulfill the desire for balance in ones life.

In later blogs I will explore some of these towns and how they accomplished their goals as well as companies who are looking for such a place to provide jobs.

Northern Arizona is one of the last areas in the United States that has embraced change and growth while maintaining its frontier spirit. This is the attraction that brings us here. Let’s not deny this experience to others but be guardians of what is good and change what can make us better.

A Morning in Class

Aug. 24, 2007
Categorized in: Education
 

I was not around last time the “short sale” slammed into the economy. So I attended a seminar this week from a very knowledgeable lender to learn just what was coming my way.

In addition to the technical terminology and ins and outs of dealing with lenders, sellers and buyers I learned something very valuable, Realtors must once again be ready to educate our clients and be the source of the source, pointing them in the direction where they can receive sound advice to make decisions that impact their lives.

Of course, in seminars such as these there is always one doomsayer that recalls how he has been involved with these and how horrible it is, taking up time with his tales of woe.

If my business is going to thrive in this tumultuous time I need to be informed so that I can inform. Home staging class here I come!

The Key to Success

Aug. 22, 2007
Categorized in: Customer Service

Customer Service
 

This seems like such an over discussed topic but my business partner wondered aloud this week, after yet another delay on a project by someone he hired, “I wonder how much money businesses lose just by being sloppy”. We both came to the conclusion that it had to be potentially millions when you add up referral business from a client that you have successfully serviced. Then why do businesses fail to meet deadlines, proactively communicate and practice active listening?

If there was ever a formula to achieve success that is it. But not all businesses achieve success. Many fail even with a superior product or service and some limp by just barely making enough to keep the lights on.

There has been the notion that clients are fickle and will jump ship regardless of how much service you provide. That will always be the case with some people but most clients just want three things from you, 1) Customer Service 2) Good Prices 3) Good Product or Service. They need all three. If you don’t provide these you may hold on to them for a while but they will always be ready to jump if someone else comes along and is willing to provide them with these basics. I know right now my partner is looking for a good company to make our signs…