Customer Service
 

This seems like such an over discussed topic but my business partner wondered aloud this week, after yet another delay on a project by someone he hired, “I wonder how much money businesses lose just by being sloppy”. We both came to the conclusion that it had to be potentially millions when you add up referral business from a client that you have successfully serviced. Then why do businesses fail to meet deadlines, proactively communicate and practice active listening?

If there was ever a formula to achieve success that is it. But not all businesses achieve success. Many fail even with a superior product or service and some limp by just barely making enough to keep the lights on.

There has been the notion that clients are fickle and will jump ship regardless of how much service you provide. That will always be the case with some people but most clients just want three things from you, 1) Customer Service 2) Good Prices 3) Good Product or Service. They need all three. If you don’t provide these you may hold on to them for a while but they will always be ready to jump if someone else comes along and is willing to provide them with these basics. I know right now my partner is looking for a good company to make our signs…