A few years ago many associations believed they were getting the strong arm negotiation tactics from Supra, which in many cases, had the "only game in town" when it came to lock boxes. For those of you who were around, you will remember the controversy and disdain for Supra.
 
Getting involved with something as critical to REALTORS® livelihood as lock boxes is risky business. NAR Leadership decided to step to the plate and work towards an alternative, teaming up with SentriLock to create choice in the marketplace and the "REALTOR Lockbox." The success of this venture was by no means guaranteed as there were many obstacles (including patents) to overcome.
 
At the one year mark, SentriLock has over 80,000 lockboxes in service and 26,000 active users in the following associations:
 
Currently, SentriLock has over 80,000 lockboxes in service and 26,000 active users in the following associations:

Iowa City Area Association of REALTORS®
Charleston Trident Association of REALTORS®
Yosemite Gateway Board of REALTORS®
Mariposa County Board of REALTORS® New Bern Board of REALTORS®
Pismo Coast Association of REALTORS® 
Santa Maria Association of REALTORS®
Scenic Coast Association of REALTORS® 
San Luis Obispo Association of REALTORS®
Paso Robles Board of REALTORS®
Atascadero Association of REALTORS®
Casper Board of REALTORS®
Jefferson City Area Association of REALTORS®
Hemet San Jacinto Board of REALTORS®
Hutchinson Board of REALTORS®
Somerset-Lake Cumberland Board of REALTORS®
Southeast Georgia Board of REALTORS®
Outer Banks Association of REALTORS®
Harrisonburg Rockingham Association of REALTORS®
Lake Havasu Association of REALTORS®
Pagosa Springs Area Association of REALTORS®
Metropolitan Indianapolis Board of REALTORS®
Memphis Area Association of REALTORS®
Greater Lakes Association of REALTORS®
Kings County Board of REALTORS®
Pittsburg Board of REALTORS®
Jefferson County Board of REALTORS®
Bloomington-Normal Association of REALTORS®
Missoula County Association of REALTORS®
Randolph County Board of REALTORS®
Lake Martin Area Association of REALTORS®
Wichita Falls Association of REALTORS®
Palestine Association of REALTORS®

Associations in the process of migrating to Sentrilock:

Calaveras County Board of REALTORS®
Brunswick-Glynn County Board of REALTORS®
Imperial Valley Board of REALTORS®
Cullman Association of REALTORS®
REALTORS® Association of York and Adam Counties
Fayette Board of REALTORS®
Siskiyou Association of REALTORS®
Statesboro Board of REALTORS®
Greater El Paso Association of REALTORS®
Topsail Island Association of REALTORS®
Liberty Board of REALTORS®

I was provided with the following from Sentrilock:

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Production & Manufacturing
>From a production standpoint, SentriLock is keeping up with association demand and is typically able to install within 90 days of contract signing.
Existing customers can get additional lockboxes within 7-10 working days. The manufacturing center just expanded and added more capacity to raise production levels as needed to meet the growing demand for the REALTORT Lockbox.

Customer Service
SentriLock is also expanding our ever growing customer service center to keep hold times to a minimum and ensure our highly level of customer follow-up is done quickly. We recently implemented a program to assign each association executive a dedicated level 2 support resource to handle any SentriLock related needs. This will ensure top priority handling as well as

Later this year, SentriLock is expected to announce the formation of an official user group. This group will  meet annually to get customer feedback, discuss product development ideas and listen to the needs of associations. Stay tuned!

Outlook
As demand increases SentriLock is well positioned to maintain delivery schedules and ensure product availability moving forward. We continue to listen to the needs of associations and their members to make the REALTORT Lockbox the best lockbox system in the industry.
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Saul