Real Estate Consumers of the Not Too Distant Future |
Real Estate Consumers of the not too distant future
RealEstateBroker (There.com)
Saul
President, InternetCrusade
Saul's Notes
Blog by Saul Klein
San Diego, California
A collection of notes and observations by Saul Klein, CEO of Point2 Technologies and InternetCrusade. CategoriesSubscribeRecent CommentsArchiveRealTown BlogsSite Feed |
New Business Model
Apr. 1, 2008
Categorized in: New Business Model
In a recent interview I was asked a series of questions concerning the future of the real estate industry.
1. As an "industry visionary", what do you see as the major changes occurring in the real estate industry?
a. More online marketing by brokers and consumers. Predictive Marketing will be more understood by the real estate industry, as it is by other industries. Predictive Marketing provides the information which leads to relevant (more effective) marketing.
b. More Single Sign On (SSO), between associations, MLSs, vendors, possibly other players in the transaction
c. Security and Privacy Issues becoming more important and the possible rise of “trusted” anonymity technologies.
d. Listing Content Syndication, not only to the web, but to other forms of media as well. Distribution trumps destination as content moves to where users are.
e. Social networking technologies will expand the reach of your brand. That means engaging/enabling school groups, homeowners associations and business groups in online conversations. Today those conversation are happening at Yahoo, Google, MSN, AOL, etc.Tomorrow they will be on RealTown (http://RealTown.com. Realtown will create a new venue for those conversations to occur on REALTOR® terms.
f. Lower commissions (after the current slump)
g. Multiple transactions between consumers who “find each other” on the web and packaged and brokered for lower negotiated commission
h. MLS losing its importance and relevance, which, without reconstruction of its value proposition, faces extinction
i. Artificial intelligence software to assist buyers and sellers, possibly minimizing the role of the real estate professional
2. What major "corporate players" are driving changes and what may be their impact?
So, who or what will drive change in this industry? The consumer, and the technology and the defining of business and personal application of the technology will continue to drive the change. Demographics will continue to drive the change. World connectivity will continue to drive the change. The $100 computer project, the theme itself, will drive change.
In real estate, we see companies like Google, CraigsList, e-BAY, Amazon with the potential to take advantage of a changing world. If the industry is too slow to recognize and integrate technology to meet the needs of consumers, these companies, or companies like them will be the agents of change. The impact could be that MLS is no longer needed as a source of available inventory. The role of marketing property will cease to be a role provided by REALTORS and so a new value proposition must be created.
3. Who are the "individual trendsetters" that are shaping the future real estate industry?
Organizationally, I see the California Association of REALTORS and the Houston Association and their subsidiaries as the closest thing to “trendsetters.”
CAR is introducing a software solution they are calling Forms Advisor. It is a form of artificial intelligence transaction driver with great potential. CAR is also pushing for seamless access to MLS data, a move which could extend the life of MLS.
A real courageous and innovative individual trend setter is Bob Hale. He has done things contrary to the conventional wisdom and I believe he will continue to do so if he feels the changes are beneficial to the REALTORS he serves…and he understands that REALTORS must serve their audience, the consumer.
RealTown (http://RealTown) will continue to lead the industry in the application of community, community created content, and social media applications such as blogs, referral networks, local online communities..
Point2 Technologies – Leading in syndication, predictive marketing tools and analytics, international listing platform
4. What are the expectations of the emerging real estate consumer?
This hasn’t changed over the last 10 years…Speed, Convenience, Choice, Value Added, Quality, Service, and Information.
The Real Estate Professionals and companies that survive the major changes taking place in this industry are those that can quantify what they do and how they earn their money, those who can create a "compelling argument" and "value proposition" for the consumer.
One method of doing this is to look at what consumers, not just real estate consumers, but all consumers are looking for today as they shop for products and services. These items can be referred to as "Consumer Demands" and when you look at what you do, how you do it, and how you market it, bring as many of these driving forces to bear as possible: Speed - think of fast food. The quicker you can take care of the administrative aspects of a purchase or sale, the more valuable you are to the consumer. Convenience - think of Seven Eleven stores. Also remember that people will often pay a premium for convenience. What do you do for the convenience and comfort of your clients? Choice - the more alternatives initially, the more consumers like it, but then they narrow it down. Don't we all enjoy choice from ice cream (31 Flavors) to Coffee (Starbucks). What can you do to give your client more alternatives. Value-added - people like to get MORE than they pay for, this is value added. Real Estate Professionals provide value added services everyday, but few take the time to re-enforce it to their clients. Have you ever cleaned or painted a house for a client after a sale? Helped them move something...or something like that, an extra, that WASN'T in the listing agreement but you did it anyway? That's "Value Added" Discounts - If it is convenient enough, you will use a coupon. Lots of people look for discounts in everything they do. This doesn't mean you should offer discounts, but you must be aware that for many this is a "driving force" so play to your strengths in your marketing Quality - Are you willing to pay more for quality? Many people are Service - think of Nordstrom's which prides itself in its service. Think of Hertz...number One in their business and also the most expensive. Isn't that what you would like to emulate, to be the most expensive and Number One? Information - this is the age of information! Consumers won't BUY a toaster or a microwave without first buying a copy of "Consumer's Guide", let alone a piece of real estate. Make it quick (speed) and convenient for your clients to GAIN access to lots of (choice) information. Deliver the above at every available opportunity and your clients will not only love you, they will send you more business.
5. How should the Brokerage and Realtor Association / MLS respond to these real estate consumer expectations?
Create the tools and environment for greater participation and greater access to information, hopefully within the context of the real estate acquisition process. Integrate Web 2.0 concepts and technologies into your web presence as you consider even, web 3.0 and what that might mean to an information based industry such as real estate.
Social networks matter more than websites – The key is to be found. Brokers and agents need to create a presence in the social networking area. Places like MySpace, FaceBook, Zillow, RealTown, etc are relevant to marketing today.
The rise of social media is creating a new form of marketing altogether called Social Influence Marketing (SIM). SIM is about employing social media as part of the entire relationship lifecycle that extends beyond the sales campaign and the point of transaction. Being in the Center of the transaction will only be possible if real estate professionals are in the center of the “Conversation.”
Learn how to maximize the marketing advantage of these different venues.
The consumer is more and more of a new generation, and has different expectations of real estate and of the home buying process, and those expectations will continue to evolve and change with the Digital Generation and their successors. Just about anything one wants to know about is at their fingertips. More informed, connected consumers will require that real estate professionals be more connected and informed. Marketing methods and expectations will change with the technology.
Marketing remains a key component of a real estate professional’s job description. Market yourself, market your services, and market your listing should be your mantra.
6. What changes should a Brokerage implement to ensure profitability in the future? Technology to allow for more efficiency in all aspects of the business. Close more deals faster with less overhead. Provide more information to consumers and provide the tools to streamline the homebuying process.
Predictive marketing techniques – understanding more about your buyers and sellers based upon their online behavior. Website solutions like those provided by one of my companies, Point2 Technologies (http://Point2.com)
Listing content syndication – Because consumers do not go to one web site, brokers should make their listing content available in as many places as possible. Being able to make this happen with a minimum number of “key stroke” is essential. Place the listings into one data base and have that content distributed to hundreds of points on the Internet, and to other media outlets.
Reporting and analytics of syndicated listing content – Being able to measure the results of the syndicated content partners will allow for more cost effective use of online advertising budgets.
Understand that the REALTOR will never be in the center of the transaction if they are not in the center of the conversation about the most important aspect of most people’s lives, their home.
7. What role do you see the Realtor Association / MLS playing to ensure Broker profitability?
Single point of entry for syndication of content
Education
Political Advocacy
Professional Standards
Facilitate online social and business interaction
8. Based upon your vision of the future of the real estate industry, what are you doing to help influence positive change?
What I have been doing since 1995 – Crusading.
Previewing emerging technologies, help determine their practical application in the industry, and socialize those technologies and applications within the ranks, Brokers, agents, Association and MLS executives and volunteers. Also developing applications and tools for the industry. Our latest is VoteSafe, an online voting application we have created with our partners, Clareity Consulting.
9. What books would you recommend as a "must read" that have influenced your vision?
The World is Flat
The Long Tail
Tipping Point
Wikinomics
Good to Great
Generation Digital
10. What advice would you give Brokerages and Realtor Associations / MLSs to assure they stay relevant and successful in the future?
Remain flexible and develop revenue streams other than MLS.
Redefine your value proposition and what you charge for what you deliver.
Be different, as the choice is to “Be different or charge less.”
Make all members become e-PROs…maybe even provide the financial backing for a more technologically advanced real estate professional.
Oct. 29, 2006
Categorized in: New Business Model
Tagged with: virtual worlds
Who and where are the real estate buyers and sellers of the future and how can you meet them today? The buyers and sellers of 2010? 2015? 2020?
If you plan to be in the real estate business in the future, then these buyers and sellers must be part of the vision of your business and your career. Why not begin prospecting now?
Who are the real estate buyers and sellers of the future?
This is obvious, they are the 15 to 20 year olds of today. They are your buyers and sellers of tomorrow.
Where are they and how can you meet them?
They are spending time on the Internet in "Virtual Worlds" creating and leading "Virtual Lives." This includes, among other things, buying "Virtual Clothes" for their "Virtual Selves" and buying and selling "Virtual Real Estate," and running "Virtual Businesses."
On another level, some companies are using this technology to develop real life solutions in a virtual environment...but let's get back to play...
In my youth, I loved to play Monopoly. Back then, I really didn't relate the game of Monopoly to real estate. It was not until later in life, as a real estate broker and real estate educator, that I realized Monopoly was a real estate game and that it taught basic real estate principles such as title and deeds, assemblage, plottage, plottage increment, rent collection, risk and yield, mortgaging, exchanging, taxation, bankruptcy and more.
Back then, we played Monopoly at most a few times a year. There was always the problem of finding enough kids (and/or parents) who could take the time to play a game of Monopoly...and many games went unfinished because Monopoly is a game that takes a long time to play from start to finish.
In Virtual Worlds, people are free to develop new social and business skills as they meet, dance, and create with their "Virtual Friends," who, in many cases, are people they have never and will never meet "in the flesh." You can leave a virtual world at will...and you will always find people and things to interact with when you return. Your new virtual friends could become your virtual customers and some day your real life customers...or at least learn about your real life services from their interaction with you in a virtual world.
In the process of this new type of "play," many young people are learning...increasing their knowledge, honing their skills...and spending "Virtual Money" ("Lindens" in one of the Virtual Worlds, a virtual currency that has a US Dollar conversion rate). There are many lessons one can take from buying real estate in a virtual world to the purchase of real estate in the real world.
Virtual worlds are not perfect "worlds" and in fact, have some of the negatives of the "real world." But they offer the ability to merge information and creativity in a new way.
By now you might be scratching your head and asking yourself what in the world I am talking about.
No....the question you should be asking is what in the Virtual World am I talking about?
You have to experience it to understand...and at this point in the evolution of virtual world research, it also takes a little vision and imagination to get beyond the concept of "play." What is being created is an easy to use interface with immense expressive power, where people can share, collaborate, and create new kinds of information, allowing the interaction of people, information and ideas in a new way. The potential is enormous.
Who would sit in front of a computer screen for a half hour or even hours at a time? The same question was once asked about the radio, and the television.
Today, kids are spending time in virtual communities. I read where http://SecondLife.com just went over one million users, 50,000 online at any given time. Another popular location is http://There.com There are many more and lots of research money is going into the continued pursuit of a truly "interactive web" in general, and this concept in particular.
Before you write this off as trivial and inconsequential, know that MTV, IBM, Reuters and other major players are investing time and money into the emergence of what some are calling the "MetaVerse." But don't take my word for it, check it out for your(virtual)self. You may want to set up your virtual real estate office while virtual real estate is still affordable (at least while the good "locations" are still available and affordable).
See you online...let me know if I can help you with your virtual real estate needs.
Noah Boardwalk (SecondLife.com)
RealEstateBroker (There.com) AKA...
Saul Saul Klein
President, InternetCrusade
Sep. 15, 2005
Categorized in: New Business Model
Tagged with: new business model
New Business Model
OK...let's tweak this a little:
A newly licensed broker sets up shop in AnyTown USA. Our new broker has no 1. He joins his local association of REALTORS and also the MLS so he has
2. He buys the Friday newspaper and selects the 250 most attractive
3. He runs a full page ad in the Sunday Newspaper (and he does this every
4. Under each listing in his ad he states that the listing was provided
5. He puts his web site address in the ad and states: Search the MLS. All the Listings available to REALTORS in the MLS are
6. In his ad he also states: Sellers: "Why pay 5% to 6% to sell your home? List with me and I will place Buyer: "Buyer Rebates available, up to 1% of the purchase price of the home
His theory is that interested buyers will call him and he can represent them
He will also have more leads than he can handle (some are not really leads
Comments?
Saul
My Comment is that it is UNETHICAL at least for me. I am one of those who
"Saul Klein" <Saul@InternetCrusade.com> wrote:
Where does he get the right to reproduce the photos for these showcase listings? That's a direct copyright violation.
Robert Helmbrecht
So what's the point of idx in the first place? It either brings you buyer 'Splain...
Ivan Ramos
Saul's note: Dominant Brokers in a market who participate in IDX do so because they believe it is in their best interest to do so.
Saul
Dominant agent A sells the home, and gets the sales commission.
Laniah McMillan
At 04:03 PM 9/12/2005, you wrote:
It's called placing your seller clients interest before your
Thomas A. Early
Saul's note: Lots of people would argue that point Tom. How does allowing people who do not qualify to buy the property benefit the seller? Might that not cause a security issue? Do you only serve your client as a buyer broker if you show them every single property that is on the market. The argument about maximum exposure to the world being the only way to serve a seller client is ridiculous and unfounded. (Notice I didn't say you are ridiculous).
Do brokers who do not advertise in all the newspapers in the country fail to serve their clients? Do brokers who are fortunate enough to live in a market with 2 newspapers fail to serve their client if they only advertise in one of those newspapers? Brokers are hired to market the property, which includes deciding the best places to advertise and how to expose the property. If the broker doesn't do their job, they are replace or sued.
Saul
Can I, as a listing broker, allow another broker the right to advertise my
Why would I give one permission and not another? Maybe I trust one and not
Saul
Yes! Since I am ultimately responsible for all disseminated information,
Kathy Skrzypiec
What's wrong with this picture? Let me count the ways... it depends on if you mean from a legal point (which varies from state to
Personally, I abhor Brokers who get their business by touting the fact that
If you have to talk bad about someone to get business, then you have
Paula Bean
In the soon to be abandoned IDX model this type of advertising would be
For me, the bigger concern is allowing a Broker to charge a flat fee to
I have no problem with different business delivery/ service models but I
Andrew Wetzel
I actually see this as no different than the agent who sends out a whole
In Colorado, it is clearly a violation if they don't not include language I also think it would be different if he had the listing agents permission,
Cheri A. Long
Lenn Harley writes: >Saul's note: I believe that brokers give permission for IDX display when they enter a IDX is unique as a database. Lenn Harley
Saul's note: A couple of clarifying points Lenn...IDX had an Opt In and an Opt Out
Opt Out was the model where the MLS would assume all brokers granted
Opt In was the model where the MLS assumed all brokers did not want to grant Question: If a broker would not give permission for broker (2) to lift their And that is were we get into the discussion of how listings should be
Saul
May be no sharing of the listings in the news paper and no sharing of the listings on the internet to make it fair. WOW let's go one step further and not allow another broker to use any of our data/listings and go back being like UK estate agents and each office handle its own listings and the public will have to go to each of the hundereds of offices to find the house that is best for them or cruise neighborhoods to find signs and call on each and every sign. Brokers might like it with double dip on every listing and minimal newspaper or magazine ads.
I am not sure this would serve the public in todays fast electronic world. Sure would bring back the neighborhood specialist. May be it would increase FSBO percentage and FSBO web sites would rule. Now who needs a real estate broker when the best exposure is on the FSBO web site? Next we will all go back and live in caves or mud huts and not worry about all this.
Next question!!!
Bob MacCuspie e-PRO
New Business Model - Response, not my proposal just some food for thought on Saul's question.
1. As always "we" (all of us in NAR) have a problem of difining what our services are and what one gets for what we do. In the listing model where the ad says $99 the listing must carry a selling side fee to get sold or the likelyhood of a sale is close to nil unless an EBA with a buyer willing to pay the selling side fee comes along. Just how many buyers are ready to pay the selling side fee? Yes the selling side sales person could negotitate al lower price to reflect the fee, but in this market not a likely outcome. So again we face a situation of comparing apples and oranges.
2. As to the 1% rebate to sellers it is a viable model in a market where the main body of real estate brokers put in 3% to the selling side. We have a rebate half the commission broker here so at 1 1/2 % he is surviving in this hot market based on the main body of brokers and builders feeding him the 3% to selling side opportunities and a hot market. What happens if the feed stream of 3% co-op fees stops? This model becomes obsolete.
3. What if the market divided into two groups of exclusive listing agents (ELS's) and EBA's and each had to charge their own fee either as a % or flat fee? All cooperating fees would be zero and buyers and sellers would pay for what they want and get. May be the "ala carte" model would make a real appearance and rather than negotitate fee one would negotitate what services one needs in a transaction. May be in this new world wide market we are offering more than the marketplace wants. May be the sellers want to hire lawyers when the deals go south to solve the problems we currently solve or better yet prevent from happening.
4. Sure Mr Seller you can have a listing in the MLS for $XX and a multilock for $AAA and a sign for $BBB etc,, but NO agency, NO representation, negotitation for a fee or an hourly rate like other professional services. No more commissions only if we succeed in a sale, we now get paid by the hour or service provided. Does the seller really want a flyer or home brochure at a real $ cost to him/her? No newspaper ads, no magazine ads, just a sign and the MLS via the internet and that's it. No more CMA's let the appraiser do it for $300 or so, or let the seller pick any price they want because as a ELA services provider we are paid up front and if the home sits unsold because of over pricing all the ELA does is offer more paid up front services. Now the EBA's job just got a bit harder in trying to negotitate with a seller direct about getting down to a reasonable selling price. >From here it looks like with the scene Saul put forth we could see some interesting changes in our industry with or without the DOJ situation. May be we need to consider changing the real estate model as it has been for decades and offer what the public wants, a choice such as the "ala carte," stop feeding the other models the easy life, and let the public find out what the real value of an experienced real estate professional is worth.
Bob MacCuspie e-PRO
If two brokers make an agreement to cooperate and share listing advertising rights then it could be acceptable. On the other hand when "several" brokers make an agreement to share information and exclude the "not up to standards" broker(s) it could be looked at by DOJ as anti competitive action vs the excluded broker(s). To solve this problem we made the MLS operations separate from the board and allowed membership in MLS to anyone who is willing to pay the fee, basically.
Today we have REALTOR.com which is available to everyone to look at and choose the REALTOR(R) of choice or even a non REALTOR(R) broker.
Bob MacCuspie e-PRO
Stefon,
You are being inconsistent. Why wouldn't you advertise another broker's Can an opt-out provision be used by an entity anti-competitively? > offered for sale. When you tell your membership that it is OK to Nobody is asking you (or me) not to participate in the market. They're What about a company that takes hundreds of listings and does not put =
> -----Original Message-----=0A=
Saul suggests:A newly licensed broker sets up shop in AnyTown USA. Our new broker has no listings and no buyers and comes up with an ingenious new business model. You asked for comments, Saul.
You are obviously drawing an analogy with what goes on in some company websites. I'll agree that there are some inequities that result, whether the advertising
I'm a one person company, a part of an organization of small brokerages. As
Anne
Excerpted from Saul's post:
"He joins his local association of REALTORS and also the MLS...He runs a
"Why pay full fare to sell your home? Massive commission discounts
His theory is that interested buyers will call him and he can represent them
Secondly, if you insert the EBA model into the above excerpt with all facts Is there an answer that is fair to the listing company/agent, provides an
Ardell DellaLoggia
>Do you consider my having YOUR listing on my web site as STOLEN? tOMe< To date, the Realtor organization has considered it a courtesy or "by
The house of cards is toppling. We created a system that supported the I once suggested to Early (maybe twice ;-) that he not be a Realtor as his
Ardell DellaLoggia
Thank you, Pam.
I know this is sort of changing the subject a little, and I should start a different thread, but it's very related, so I'll leave it here for now.
An ad (web page, e-mail, newspaper ad, postcard, whatever) features a picture of a nice house. Maybe a happy family standing in front of it. (Many of us agree that, since it's all about the real estate, we need to feature real estate to get them to even look at the ad.)
What do you think?
Bill Keegan
OK...let's tweak this a little..... Saul, Saul , Saul, you silly man....The point is he doesn't have permission
But the point is that "Mr. I got my License and Need an Ingenious [but in no
When I taught Real Estate School, I always taught the newbies to picture
Cheri A. Long
In our area, I have never seen an EBA send a flyer, postcard, publish an ad,
Bonnie Erickson
Excerpted from Saul's post:
"He joins his local association of REALTORS and also the MLS...He runs a
"Why pay full fare to sell your home? Massive commission discounts
His theory is that interested buyers will call him and he can represent them Secondly, if you insert the EBA model into the above excerpt with all facts Is there an answer that is fair to the listing company/agent, provides an
Ardell DellaLoggia
We have put photos of lots of homes we have successfully helped our clients I have never felt that I needed to have photos of homes being offered for
It is obvious that our entire society is moving in the direction of the
And that in part is where the DOJ must be coming from.
Tom Hathaway
Is there an answer that is fair to the listing company/agent, provides an
Ardell,
Tom Hathaway
Ardell wrote: >>The DOJ
I think we already have. We come up with what the consumer-buyer needs: a The consumer wants to buy and sell homes, and we have expertise in that
It's really that simple.
Art Houston
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