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Saul's Notes

Blog by Saul Klein
San Diego, California

A collection of notes and observations by Saul Klein, CEO of Point2 Technologies and InternetCrusade.

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Saul's Notes

2009

October 1 and unintended consequences - Prelude to Pearl Harbor

Oct. 1, 2009

October First was always a remembered day when I was growing up. On October 1, 1940, Marcus G. Klein (my dad), enlisted in the US Navy, the “old navy.” As a young boy I would listen with great interest, inspiration and imagination as Pop would tell stories of his navy in the early days. There was no UCMJ (Uniform Code of Military Justice). The disciplinary system then was “Rocks and Shoals.” Sailors would spend their entire career in the “Asiatic Fleet” or in a gun mount on a battleship or cruiser, never being transferred anywhere else. He often said of the Asiatic Fleet Sailors, called “China Sailors,” that once they were a China Sailor, they often never came back but lived out their lives in the Orient.

 

Pop enlisted in the Navy to fight the Nazis. Hitler was killing Jews. Pop’s family was a second generation German Jewish immigrant family, and he felt it was his duty to join the efforts against Hitler and Germany. At the time, he was 23 years old and working at Anis Furs in Detroit Michigan. Upon his graduation from Boot Camp at Great Lakes, he was not sent to Europe to fight the Nazis, but to the USS Medusa, which he described as a Battleship Tender stationed in the Hawaiian Islands…Pearl Harbor to be exact. His rating was Blacksmith Apprentice at the time.

 

He met my Mom in Hilo when Medusa was visiting in early 1941, they married in Honolulu by a Justice of the Peace in June that same year, survived the attack on Pearl Harbor and two submarine war partrols in the South Pacific…and in 1949, while still stationed in Pearl, had me. The naval influence in my life was immediate…I was born in Aiea Naval Hospital in Pearl City…grew up as a “Navy Junior,” and graduated from the United States Naval Academy in 1972, followed by 5 years on active duty as a Surface Warfare Officer. These are some of the unintended consequences of Marcus G. Klein enlisting to go to fight in Europe on October 1, 1940.

 

Pop never made it to Europe, and I for one am glad that he didn’t.

 

I salute you Pop.

 

Love,

Saul

 

Leadership and Motivation MOM

Aug. 12, 2009

When WE were kids (those of us old enough to remember three television channels, one television set in the house in black and white, test patterns, television going off the air from midnight until 6:00 AM, Mighty Mouse Playhouse, Fury, My Friend Flicka, Captain Midnight, The Lone Ranger, The Cisco Kid, Roy Rogers and Dale Evans (and Trigger, Bullet, Pat Brady, and Nellie Bell), Kukla, Fran, and Ollie, Jim Bowie, Crusader Rabbit, Jack Benny, Sky King, and Davey Crocket (Coon Skin Caps), our first experience with leaders and leadership was usually with our parents.

Here’s a shot of my partner John Reilly sitting on his Dad’s lap watching the Howdy Doody show in 1947 on their giant TV screen.


Now, we don't necessarily think of our parents as leaders when we are youngsters, but that is exactly the role they filled. My mom had plenty of motivational and leadership quotes for me and my sisters when we were growing up, quotes which I am sure had some effect on our outlook on life. Today's parents may have some resistance to some of the old, proven ways, or may just not have the time, so why don't we create posters with these time tested words of wisdom and motivational statements and put them in the kid's rooms so they see them every day? Today, everywhere I go, I see posters with quotes and motivational and leadership statements. Forget Leadership 101, I think sometimes we can use a dose of Leadership MOM. With that in mind, consider a series of posters with the following quotes from yesteryear. How many do you remember and from which ones do you think the kids today would benefit?
 
“Don’t cry over spilt milk.”

"Children should be seen and not heard."
 
"Do as I say, not as I do."

"Speak only when spoken to."

"Don't make me say it again."

“Monkey see, monkey do.”

“And don’t you forget it.”

“We’ll cross that bridge when we get to it.”

“If it were a snake it would bite you.”

“If you can’t say something nice about someone, don’t say anything at all.”

"Because I said so."

“Don’t be a crybaby.”

“Boys don’t hit girls.”

“Don’t run with scissors in your hand.”

“You’ll spoil your dinner if you eat that.”

“Eat your dinner - people in China are starving!”

“Don’t chew with your mouth open.”

“Don't make me stop this car.”

“You can be anything you want to be.”

“No playing until your homework is done.”

“No singing at the dinner table.”

“No watching TV at the dinner table.”

"Put that stick down before you poke your eye out."

"Be sure to wear clean underwear in case you're in an accident"

“You can’t go swimming until 30 minutes after you eat.”


Some of the above may sound a bit harsh by today's standards, but I can tell you that they taught me a lot about the "pecking order" of life…even the last one. While I never knew anyone whose eye was poked out with a stick, I knew that it was best to obey, or I might hear. "Wait until your father gets home!"

Surfacing ideas and concepts in a repetitive way can work miracles. That is why there is such popularity with motivational posters and motivational calendars and slogans. Repetition works its subtle effect.

When I went to the Naval Academy in the late 1960s and early 1970s, the walls of the Naval Science Building (Luce Hall) were lined with famous naval sayings. Looking at these statements each day on our way to class embedded in our consciousness certain values…

"Fight her till she sinks and don't give up the ship." Captain James Lawrence.

This helped teach me perseverance.

"Men mean more than guns in the rating of a ship." John Paul Jones.

This helped cement in my mind the value of my men, and the value of the team.

"He who will not risk cannot win." John Paul Jones.

Later in life I heard "no guts no glory."

This is a fact of life in the business world and the world of investing.

"When Principle is involved, be deaf to expediency." Commodore Maury.

Integrity is an essential element of leadership and this quote reminded me of this almost daily for 4 years.

"If the mast goes, we go with it. Our post is here." Midshipman Jarvis on the USS Constellation in 1800.

Duty and sacrifice…at whatever cost, be prepared to do your duty.

So, what if we take all of these quotes from Leadership MOM, create posters, and put them up in the kid's room and around the house? This could be a great new way to help inspire the next generation. Just in case this is one of those MILLION DOLLAR IDEAS (like pet rocks), I just acquired the domain ParentingPosters.com. We can also offer t-shirts with all of the quotes.

Success in Real Estate Requires more than HOPE

Jul. 28, 2009

I have watched many struggle through this latest recession and real estate downturn, and I am reminded of what has always followed downturns in the past…upturns. I have heard many real estate professionals over my 35 years in this industry; as a broker, office manager, investor and educator, pray to be granted "one more boom." So many agents and brokers in the industry fail to take advantage of the "good times" and only come to the realization that they missed those good times after they are over. So have faith, the market will turn. That is not in question. What is in question is will you be ready to take advantage of the next swing up, for yourself and for your clients?

What makes me so confident that the good times are coming? History. Historically, real estate downturns lead recessions and lag behind in recovery (Real Estate and Business Cycles by Fred E. FoldVary. I have personally experienced this a number of times as a real estate broker. One of the most memorable was in the early 1980's. We had a "Savings and Loan Crisis," The government created the RTC (Resolution Trust Corporation), and folded one Savings and Loan into another…taking over massive amounts of properties and managing (or mismanaging) and disposing of them. The conventional wisdom at the time was that interest rates would never go below 10% again and that real estate was grossly overpriced and only fools would dare to buy. Most people now wish that they had purchased more real estate in the 1980s and held on to it through a few up turns since then. While we may not be at the bottom of the market yet, we are more likely than not, close to the bottom…taking into account geographic differences, in some areas, we may be at the bottom. Now is the time for many to buy…low prices, motivated (desperate) sellers, historically low long term interest rates, and for first time homebuyers, an $8,000 bonus from "Uncle Sam."

Not convinced? Let's examine the record. Tracking of business cycles began in the 1800s and there have been close to 30 measured cycles since the measuring and recording began. As sure as I have lived through downturns in the economy, I expect an upturn. I can't tell you when, but I am confident it will happen. Will you be ready for it?

Success requires planning. Old news. "Not having a plan is planning to fail." Do you have a business plan for your real estate business? Does it contain the essential elements such as a Sales Plan, a Technology Plan, a Marketing Plan, a Website Plan and a Budget? If not, your plan for success is, not uncommon unfortunately in this business, HOPE. HOPE is not a conscious choice, but absent real planning, it is the default choice…the choice you made by not planning. For many REALTORS®, they:

HOPE they will succeed

HOPE they'll get a listing

HOPE the buyer will make an offer

HOPE their sales skills will improve

HOPE their website is visited and generates leads

HOPE they close enough sales to pay the bills this month

While HOPE has its place, it is too passive a way to approach an aggressive, competitive business. Deliberate planning, discipline and commitment are essential elements for anyone who wants more out of a real estate career than a few sales a year…and yet many whom you meet in the business cannot articulate anything close to a systematic approach to selling.

Real estate is a sales business, and sales is all about numbers, ratios, and percentages. What systems and methods do you have in place that will allow you to improve your efforts and your results, week after week, month after month, year after year?

Here are a few HOPEFULLY helpful hints:

1. Create a business plan that is specific…specificity is the key to execution. Begin with your annual goals and break it down into the daily tasks required to get you to where you want to be at the end of the year.

2. Create a Sales Plan - How many contacts are required for each closing? If you are unaware of this personal statistic, you should begin to determine just what it is for you, and then, what you can do to improve on it. Contacts Create Contracts, so set about creating a plan that will maximize the number of contacts and the number of communications with each.

3. Create a Technology Plan that is consistent with your Business Plan. Be sure to establish a budget and a timeline for the integration of the technology into your daily practice.

4. Create a comprehensive, integrated Marketing Plan that includes conventional marketing and is tied to your internet marketing.

5. Create a Website Plan that takes advantage of the marketing power of your listings. A listing is a marketing asset and can be used to bring you buyers as well as other listings. Offered through Allison James is the Point2 Technologies Web Solution which is the best the industry has to offer, take advantage of it.

6. Create Budgets - for your business in general and for each listing.

6. Be Found. Create profiles on social networking sites such as Facebook and MySpace. Use the power of the Internet to connect and reconnect you with people…"Contacts Create Contracts."

7. Take the new NAR Web 2.0 & Social Media Course for REALTORS® online course and begin the transition to a consumer population of Gen X and Gen Y buyers and sellers (http://ePRONAR.com).

8. Differentiate yourself from the competition. Your choice is "Be Different or Charge Less."

9. Become an e-PRO® and join a resource and referral network 40,000 strong.

10. Take advantage of NAR's Program Right Tools/Right Now. Amazing tools and values for discounts and even for free. Check it out.

I HOPE this has been helpful.

Saul

Saul Klein ePRO/GRI/CFP

 

 

 

 

Saul

 

Saul Klein

CEO, Point2 Technologies

http://Point2.com

 

Improve your selling skills and improve your sales

Jul. 15, 2009
Categorized in: Goal Setting and Motivation

I have done a lot of selling over the past 35 years, cumulatively at least a few hundred million dollars in personal selling. The largest single sale was a 1.5 million dollar apartment building in the 1980s. Most of my sales were just your median priced home, or typical duplex up to 30 unit apartment building, a strip center here and there...and it took me a few years to really get going…I sold condos, houses, apartment buildings, shopping centers, industrial properties, medical buildings, limited partnership interests in real estate investments…and then stocks (including REITS), bonds, mutual funds, tax services, financial planning services…and website services, e-mail services…and education programs, online and offline…and the benefits of the Internet itself to the entire real estate industry. I never thought I would have a career in selling, but it turned out that way. When I started in real estate, it was not the selling that I fell in love with, it was real estate that was my passion. It was only later that I grew to enjoy the excitement of writing the contract, and the "close." I think for many that may be the case. A career in sales by default…So, here you are…how do you make the most of it?

I have been thinking about sales a lot lately as I contemplate the task of writing a book on sales. The idea to do this came when I started to think of my experience in engineering as a Naval Officer many years ago…yes, Naval Engineering and sales. What is the correlation you ask? You'll have to wait to see…but in the meantime…
 
Effective selling is a skill to be developed for those serious about a sales career.
Learn the art and science of sales. There have been many good books written on the subject. Develop a reading list, a schedule, and then read.
 
Understand persuasion and how it fits into your business. Again, there are a number of books on the subject.
 
Think of yourself as a "helper" (no one wants to be "sold" something). After all, if you are in real estate sales, you are helping people with what is usually their most valuable asset, their home, and something they want to buy (or sell), or they would not be talking to you about it.
 
Here is a short list of what I believe is necessary for one to have an effective career in real estate sales (and most of it applies to sales in general):
 
Product Knowledge
Communication Skills - verbal skills and writing skills
Access to Potential Clients
Marketing Skills
Technology Skills
Financial Skills…for business and your personal life
Generational Knowledge
International Knowledge
Integrity
Perseverance
Commitment
 
And let's not forget....
Enough money (capital) to get you through start up and the lean times.
Saul 
 
 

Loss of Vice Admiral Jim Calvert

Jun. 6, 2009

A few years ago I wrote a piece about the heroes in my life (http://www.realtown.com/saul/blog/real-heroes-a-personal-story). One of my heroes not mentioned in that piece was Vice Admiral James Calvert. Admiral Calvert became the 46th Superintendant of the Naval Academy in the summer of 1968 just shortly after my class entered for our “Plebe Summer” and he left that position shortly after we graduated in June of 1972. He was also a contemporary of my dad, who was also a submariner. I know some of you on this list served in the Navy and believe that many of you will find the following of interest.

 

He was a hero to all of us at the Academy during those years. He passed away on June 3. I received the following this morning:

 

>> 

From: Rich Robison [mailto:Scribe72@comcast.net]
Sent: Saturday, June 06, 2009 5:33 AM
To: TheGouge@USNA72.com
Subject: TheGouge: LOSS OF VADM JIM CALVERT

 

We have learned that VADM Jim Calvert passed away on 3 June.  The following from the Alumni Association web site: :

 Retired Vice Adm. James F. Calvert, a submarine pioneer and author who served in the Navy during World War II before going on to be superintendent of the Naval Academy where he made innovations to the curriculum, has died, family members said Thursday.

Calvert, who was 88, died of heart failure Wednesday in Bryn Mawr, Pa., said Kemp Battle, his stepson.

“He was a wonderful man and did a lot of dangerous things,” his wife, Peggy, said in a telephone interview.

After graduating from Annapolis in 1942, Calvert went straight to work on submarines.

“A career submarine officer who began his service during World War II, he completed nine wartime patrols and later served an instrumental role in the development of modern submarine operations,” the academy said in a statement.

He served on the USS Jack for eight war patrols and another on the USS Haddo during World War II. The USS Jack, on which Calvert helped aim the torpedoes, is credited with sinking 15 Japanese ships.

Calvert wrote several books. In his 1995 memoir “Silent Running,” Calvert described his experiences in submarine operations in the Pacific during World War II, chasing and sinking enemy ships.

Calvert was the commanding officer of the nuclear-powered USS Skate from December 1957 to September 1959. The submarine became the first to surface at the North Pole in February 1959. Calvert wrote about the experience in a book titled “Surface At The Pole.” The trip had been made to test how well a submarine could operate in the Arctic Ocean.

Battle said deciding when to surface through the Arctic ice was “a very tricky moment,” because it was unclear what kind of damage the move would cause the submarine.

“It was a very dramatic moment when he decided to pick the spot and go for it,” Battle said. “At the time, it was a major feat.”

Calvert served as the 46th Naval Academy superintendent from 1968 to 1972.

For all of his adventures and accomplishments at sea, Battle said he believes Calvert was even prouder of his work at the helm of the academy.

During his tenure, he put an emphasis on increasing the academy’s ability to recruit top civilian faculty members.

“He felt very strongly that the education of young men demanded balance, so he fought for civilian teachers and was very proud of that,” Battle said. “He was very proud of that legacy.”

He also implemented the academy’s academic majors program, which broadened the academy’s curriculum beyond engineering to include other majors such as political science.

Calvert also created the academy’s James Forrestal Lecture in 1970, which focuses on leadership and has been given by prominent political, athletic and military leaders, including former Secretary of State Henry Kissinger, football coach Dick Vermeil and Supreme Court Justice Antonin Scalia.

“He really was interested in the development of the minds of leaders,” Battle said.

After retiring from the Navy, Calvert worked as an assistant to the chairman of Texaco. He also was a senior executive at Combustion Engineering in Stamford, Conn.

Calvert is survived by his wife of 41 years, Peggy, and their four sons Craig, David, John and Kemp Battle. He also is survived by two sons, Jim and Charles, from his previous marriage to his first wife Nancy, who died in 1965.

 

Rich Robison

Secretary, U. S. Naval Academy Class of 1972

<< 

 

Admiral Calvert spoke directly to me only once, and I will never forget the experience. It was in September of 1969. At the completion of Summer Cruise that summer, I failed the Cruise Final Exam. I worked hard on that cruise, had the best notes and studied for the test…and I failed the exam. Upon close scrutiny of my answer sheet, it appeared that if you moved the answer grid down one notch, I then got most of the answers correct. It was apparent that I had left one of the answers out and that threw all of the other answers off by one. I knew the material, I should have passed.

 

Failing the Summer Cruise exam is a big deal at the Academy and I had to appear before the “Academic Board.” I waited in the passageway (hall) until they were ready for me, and then entered a room with a long table covered with a green felt table cloth. Sitting around the table were some eight Navy Captains, very senior naval officers…and sitting at the head of the table was Admiral Calvert.  There he was, the “Sup.” Talk about intimidation. I had no idea what was going to happen, and I knew that I could be dismissed from the Academy…my life’s dream could be ending right then and there.

 

I walked in and stood at attention at the far end of the table, my arms by my side along the seams of my trousers, my hands cupped. My eyes looked straight ahead. I was 20 years old and facing a Three Star Admiral who had my life in his hands.

 

Admiral Calvert then spoke directly to me:

“Mr. Klein, we have reviewed your case. It appears, as you have stated, that if you move the answer grid down one, the answers line up. You had a bad day. But we want you to know that you will have bad days during your life…and as a naval officer, on those bad days, you will still have to perform. It is our decision that you repeat your cruise next summer, with loss of summer leave.”

 

What that meant was the next summer I would have two cruises to complete, and no time off…this was the navy’s form of leniency…I could have been kicked out. I was relieved, I was being allowed to continue as a Midshipman.

 

Saul

 

Saul Klein

CEO, Point2 Technologies

http://Point2.com