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RLSC Real Estate Training Blog

Blog by Rich Levin
Rochester, New York

Designed to educate and inform Real Estate Agents on a variety of topics. I share with you information that until now I only shared with Coaching Clients. Get my thoughts and insights from actual coaching sessions.

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RE: YOU ARE NOT IN BUSINESS. YOU ARE IN MARKETING.
Truer words were never spokesn.   You hi...
RE: Excellent Quick Thinking and Great Rapport
With today's technology there is no excuse for put...
RE: Excellent Quick Thinking and Great Rapport
I have sold many homes just because I was the firs...
RE: Excellent Quick Thinking and Great Rapport
So true... It's all the small things that make big...
RE: Self Confidence in Real Estate
Negative talk about one's self is defeating one's...

Excellent Quick Thinking and Great Rapport

Sep. 15, 2008

Hope this following true story makes sense.  It was just told to me by one of my coaching clients.  Talk about luck (or good coaching).  

A Seller was referred to me through one of my SOI and met with me yesterday (he is currently listed with another agency and not happy).  As we are standing on the front porch after I had just arrived, a car whips into the driveway and the guy asks my seller if he is the REALTOR®.  He says no and the driver says 'your REALTOR® won't call me back'. 

I then jumped in and said I would show him the house (remember it was not my listing) which I did.  After 20 minutes of talking to the guy we went back to the porch and all three of us started what ended up to be a one hour discussion about houses. 

The seller was a widower and had not started dating.  The buyer was single and had just broken up with a long-term relationship.  Long story short, the two exchanged phone numbers so my seller could date the buyer's sister and the buyer could date one of my friends. 

Then the driver asked me to show his sister houses and said he had two houses listed with another agency, wasn't happy with them and wanted me to look at them and take them over when they expire. 

The driver leaves.  My seller then jumps up and says 'I am sold, you have the listing'.  I said I haven't even given you my 'presentation' yet.  He said no problem.  I am going to fire my other Agent. 

It all stemmed from the guy driving in and saying that the REALTOR® wouldn't return his phone call.  How 'bout that for luck or just plain stupid on the part of the other Agent?  

I laughed all the way home.  

User Comments

1. RE: Excellent Quick Thinking and Great Rapport

Written by: Pam Ghanaati
Sep. 15, 2008
It's sad but true that not all Realtors return calls as quickly as they should.  I know that don't always call me back when I'm trying to schedule a showing (don't they want to sell this listing?) but to not call a potential buyer back on your own listing...?!?  I guess they like just having a listing not necessarily a sale.  But that was great thinking and sounds like a great connection made by this Realtor.  Good job! 

2. RE: Excellent Quick Thinking and Great Rapport

Written by: Glenn Twiddle
Dec. 24, 2008

Agreed 100% guys. Great story and lessons to be learned there. Always do more than you are paid for and you'll win in the end.

Love this blog,

Glenn Twiddle

Real Estate Training Australia

3. RE: Excellent Quick Thinking and Great Rapport

Written by: Jason Bond
May. 5, 2009

So true... It's all the small things that make big things...  Answering your phone you would think is something you would love doing, being it means you may get a sale out of it.  Great blog article Rich.


<A HREF="http://www.allbrisbanerealty.com.au">New Farm Real Estate</A>

4. RE: Excellent Quick Thinking and Great Rapport

Written by: Janet Jurich
Jul. 3, 2009

I have sold many homes just because I was the first to answer a call or email.  Also it is just not the first call it is all about follow up. 

5. RE: Excellent Quick Thinking and Great Rapport

Written by: Tina Arant
Jul. 3, 2009

With today's technology there is no excuse for putting off a potential customer.  Many e-Pro's and  tech savy agents have leads sent to their phones immediatly.. If your not on top of your follow up, someone else will be.  Great blog for me to share with my agents!!!

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