Real Estate, financial education and much more.
Blog by PeggyAnn McConnochie
Juneau, Alaska
The perfect place to come to ask questions about real estate education or if looking at improving you skills in order to survive and thrive in your market. CategoriesSubscribeRecent CommentsArchiveRealTown BlogsSite Feed |
Real Estate, financial education and much more.
May. 25, 2009
Categorized in: Welcome to my Blog!
Tagged with: advertising, online advertising
It is interesting to note that www.Realtor.com has expanded to include both commercial and investment properties. And it continues to boast more eyeballs and clicks compared to all other real estate sites combined.
For those who may have had issues in the past; it is time to get back in there and make it work for you. With Realtor.com's numbers; you cannot afford to have your listings off this site (whether residential, commercial or investment).
Take the time to look at the various levels of participation and make the best choice for your budget today.
May. 19, 2009
Categorized in: Welcome to my Blog!
Tagged with: benefits, credit union
Mike Brodie, chair of the REALTORS® Federal Credit Union, announced that the credit union was "open for business." Brodie introduced Thomas Glatt, CEO, who thanked the more than 200 NAR members and staff who've already joined. "We're America's newest credit union," he said, "but after only four days of operations, we are not America's smallest credit union." Glatt presented information on the RFCU during various meetings throughout the week and they had a booth at the Trade Show which was bustling with people getting information and signing up. Check out the information at https://www.realtorsfcu.org/
Oct. 12, 2008
Categorized in: Moving Past Good to Excellent!
Tagged with: prsopecting
Probably the most important question you should be asking yourself right now is how can you stop or prevent the wasting of your valuable time. Many articles and blogs are quick to tell you what you should do; i.e. write a blog, join and post to Facebook or My Space, join and post to LinkedIn and Twitter. But then how do you spare some time for calling current clients; or heaven forbid past clients? Or marketing your listings? Or seeing your transactions through to closing? Never before have there been so many options from which to choose. So which prospecting tools do you choose? Which ones actually work? The choices boggle the mind.
Here's where I think you should start when budgeting your time: first split prospecting activities into two categories i.e. activities that are considered to be "active" and those that are considered "passive." Active is designed to put you face to face or voice to voice with those that may want to "do" real estate (buy/sell/rent/lease) or may know someone who wants to. An example of active prospecting is setting aside time each and every day to call 5 people who have used your services in the past or who are friends to see if they or someone they know may need your real estate services. Passive is where you are keeping your name and expertise in a public forum while allowing visitors to get to know you on a personal basis - the best examples of this are the social networking sites such as Facebook and My Space.
Active prospecting will always be more important and with faster results compared to passive activities; but passive activities consistently applied (and that is the key) are vital for the long term continued success of your business.
My mixture for success is 80/20 (where have we heard that before?); 80% of your time should be spent actively prospecting and 20% of your time should be spent on passively prospecting.
So how would that lay out in your typical week? Here is what I believe you should look at scheduling.
Active:
· Monday through Friday at a specified time each day, set aside 30 minutes and call at least 5 people who have used your services. These are fairly quick calls. Check in with them to see how they are doing, give them an interesting fact about the market today, and remember at the end of the conversation to remind them that if they know anyone who needs your real estate services to please pass your name and contact information along (or ask them for the information so you may contact them directly) and say "thank you" for their business. Rotate through all your past clients. Ideally you want to contact them at least once a quarter, or better yet once a month. And yes they love to speak with you and yes they love getting "inside" information on the current real estate market. Who wouldn't!
· Saturday is the day to spend one hour, the same time each Saturday, walking through your "farm." If you don't have one set up (next time I will make some suggestions on how to set up a successful farm), start with the neighborhood in which you live. Say "hi," give them some information about their neighborhood that they may not know, leave your card or some other advertising piece (how about information on a listing that is in their neighborhood! Or market facts!) Say "thank you" and move on to the next home or property.
Passive:
· For residential REALTORS®, I recommend using the REALTOR.com Blog (which you can get for FREE!). http://solutioncenter.realtor.com/Agents/FeaturedBlog.aspx Yes, there are all sorts of Blog sites where you can get the software for a fee and for free, but which ones get you business? If you are a residential REALTOR® why not get a Blog at the site where the clear majority of home buyers and sellers start their agent/home purchase search? That's a no brainer for me. Now to add it into your schedule: spend 1 hour every week and write a brief factual article (remember those high school English classes, please and why not use what you came up with for your past client calls!) on a topic that is pertinent to your market place. Posting an article no less that once a week keeps your Blog fresh and provides the people who visit REALTOR.com an interesting tidbit to read and a way to see what you know and care about on your market. It also helps to drive traffic to your website and moves you up in the search engines - cool! Remember to add your Blog address to your business cards, your e-mail signature, and a link on your website plus add it to all your advertising pieces.
· Join Zolve.com; a referral site for agents. Spend 1 hour once to fully set up your profile and to invite other agents from areas where you have or might send or receive referrals, into your "sphere of influence." Then respond promptly to e-mail notifications that will come over time to your inbox from Zolve. Zolve is also a fantastic place to receive information on a variety of topics through its "Coaching Corner."
Notice I did not recommend that you join a social networking site. I do not believe at this time it is worth your valuable time. Call me crazy but you know there are only so many hours in the day etc.
That is it for the moment. Send me your comments and your thoughts. I hope you find my comments useful.
Sep. 9, 2008
Categorized in: Technology
Cool tip of the day for REALTORS®!
You know that I am obsessed with great , cool, "free" stuff. Here is another one best for residential listings (although I can see a commercial application to it, especially for commercial leasing) you may want to check out:
http://www.propertypreviews.com.
It gives you the ability for "free" to create :30 or :60 videos with your photos! Once created it looks as if you can upload it to your MLS, you can do some simple editing, and you can upload to various listing sites.
Simple, cool, and free! Check it out!
Aug. 27, 2008
I don't usually fall in love with a camera -however I found one that is perfect for real estate. Take a look at this link: http://reviews.cnet.com/digital-cameras/canon-powershot-sd850-is/4505-6501_7-32441340.html?tag=contentMain;contentBody. If you are in the market for a new digital camera, make sure this is one you consider.
Aug. 25, 2008
Categorized in: Technology
Tagged with: improving your skills, technology
I just returned from a 4-day teaching engagement in Vietnam. I was asked to come by the Vietnam Real Estate Association in conjunction with the International Real Property Foundation (IRPF - a non-profit arm of the National Association of REALTORS®) and give a seminar covering everything from brokerage management and sales training to real estate technology. It was an amazing opportunity to bring to a country new to property rights how we in the US help people buy, sell, rent, and lease residential and commercial property. There was shock and amazement with many things we take for granted; such as our MLS systems, standardized contracts, and relatively easy access to capital. We had great discussions on all these topics plus we discussed how we value properties in the US and how the US market actually was versus what they saw on the news.
But what struck me most, was that at the end of the segment on real estate technology, one young woman came to me and said that no matter how much technology she might use in the future, she felt that personal one on one interaction was her key to success so far in the real estate business.
Right on! That's something for us all to remember; real estate whether residential, commercial or management is always going to come down to our personal contact and interactions. Don't get so wrapped up in technology that you forget that one very important fact.
Aug. 8, 2008
Categorized in: Moving Past Good to Excellent!
Tagged with: getting on track, swot analysis
Sometimes we just need to take a break and start from the beginning. In fact it is cathartic to sit down at least once a year and take the time to assess our strengths and weaknesses, our opportunities and threats. It allows us to see what we are doing well and what we need to work on, it also allows us to look at the market around us and determine where the opportunities may now be versus the past several years and to assess the current and potential future threats. This type of assessment is referred to as a SWOT Analysis. It is a worthwhile exercise you should take the time to use to improve your business. A free resource on SWOT is available at www.businessballs.com. For more tips and tricks check out this link to my website: http://www.achconsulting.com/new_page_18.htm For coaching information: http://www.achconsulting.com/new_page_10.htm
Aug. 4, 2008
Categorized in: Technology
Here's a cool item for your Treo from Mike Flynn (RVP Region 12), Washington State! It's a cell phone "kill pill." This is a way to send a coded SMS message to your Treo phone in case it's lost or stolen that will delete all your sensitive information. It's cheap ($15) and does other great stuff too; it is also packaged with a "do not disturb" feature, "super alarm," news and weather etc. http://www.bluefishwireless.com/products/Central_for_Treo.htm
And from Robert Bass, Phoenix, Arizona for you Blackberry users: Jott.com also has a special feature for BlackBerry 8800, 8300 (Curve), and 8100 (Pearl) users! It seamlessly integrates into the email application you already use, and is a huge leap forward for BlackBerry lovers in three ways: 1) it is 3-5 times faster than 'thumbing' text; 2) you won't be known for sending terse replies because you don't want to thumb type a more normal email message; and 3) you will be safer because you won't have to take your eyes off the road.
Thanks guys for the great tips!
Jul. 25, 2008
Categorized in: Technology
All right, many of my friends in real estate throughout the country are using it, but I just didn't see the need. Why would anyone leave voice messages on their cell phone that are turned into text e-mail messages? After all I can take the time to put reminders into my Smartphone or heaven forbid write them down the old fashioned way. I don't need another e-mail message to check...and then the day came when I was goaded into trying it. OK. So I was wrong; dead wrong.
www.Jott.com is one of the more useful services for agents on the go. And it is free - that is the best part. It takes you about 2 minutes to set it up, then you verify your phone then you are off and running in all of about 10 minutes. Easy peasy. (I can deal with an extra ad or two to use this service.)
So next time I am running around and need to "jot down" a note, I'll just use my cell phone and have Jott turn my voice message into a text e-mail message ta da! Keeping organized, keeping sane. :-) Cool. Try it for yourself.
And if you have an iPhone like me they have a special app for you that is way cool too!
Jul. 21, 2008
Categorized in: Moving Past Good to Excellent!
Tagged with: book review, good to great
Book Review Day!
I don't read many "business books" that are filled with beautiful sayings and tightly turned phrases that make you say ahhhhh. (I'll reread any Nathanial Hawthorn book again for that.) I don't want to waste my precious reading time. I want a book that is going to tell me straight out the information I need to improve myself and my business. Good to Great by Jim Collins is one of the latter. He gives you well researched, real world examples that you can apply to your business to improve your competency. His subtitle "why some companies make the leap and other don't" tells you what the book is going to be about. Plus at the end of each chapter he has a chapter summary if you are really pressed for time (or for you reread when you want to remember the point of that chapter).
A fantastic book and one you'll pull great ideas from that you can apply to your business today and tomorrow.
Enjoy!
Barnes and Noble: http://search.barnesandnoble.com/Good-to-Great/Jim-Collins/e/9780066620992/?itm=1
Jul. 18, 2008
Categorized in: Technology
Tagged with: energy efficiency
Cool Tip of the Day!
With everyone looking for solutions to reduce their energy costs, check out this website site: www.eere.energy.gov/consumer/your_home. It is a great site for your clients and for you. It gives your clients useful information on how to improve the energy efficiency of their homes. It helps to educate us with information on topics such as new building techniques to reduce energy costs as well as information on saving money with energy efficient appliances. Cool!
Jul. 13, 2008
OK. Not all of our clients will search for a home on the internet. Not all of our clients will even visit our great websites. And unfortunately not all of our clients have a cell phone.
Did you know that according to a recent Neilson Marketing Association survey almost 20% of the respondents said they would purchase goods or services via texting!
So do your clients text? Can and do you text?
Here are a couple great links to get you started so you can add texting to your list of abilities:
· http://www.realtor.org/library_secured/web_intelligence/85 (Texting is half way down the page)
· http://www.netlingo.com/emailsh.cfm (List of text shorthand! Very handy!)
· http://soysilk.blogs.com/be_inspired/2007/04/learning_to_tex.html (Proves texting is everywhere!)
· http://www.foxnews.com/story/0,2933,234282,00.html (Parents are using it to keep track of their children!)
Now make sure that you are signed up for text messaging (SMS) on your cell phone and text me!
Jul. 7, 2008
Categorized in: Moving Past Good to Excellent!
Tagged with: organizing your week, success
Here is a quick way to improve your weekly organization. · Sunday: take an hour today to plan your upcoming week; first acknowledge what you accomplished the week before, see what you still need to do, then put together your plan. Prioritize your items or projects into three categories: 1) current client needs and activities; 2) midterm client needs and activities; and 3) enhancing business activities / business development. Then add these activities to your calendar. For some if you are worried about the day getting away from you, add your “must dos” as appointments and stick to them. Note all your appointments both for business and personal, list your items to do on the appropriate day. I always set aside a lunch appointment with my husband once a week. :-)
· Monday: Spend your first hour on the computer checking and returning e-mails, and phone calls. Set aside 1 hour today and call 5 people ask them how they are doing, let them know one new fact about the local real estate market that they may not know, and then close by reminding them if they know anyone looking for a REALTOR® to please pass your contact information along, or to give you their contact information. As you are going through your calls write a quick handwritten thank you note to each person – whether you were able to contact them or not – as appropriate. At the end of the day, note what you accomplished and what you still have to do. Add those items into the remainder of your week.
· Tuesday: Spend your first hour on the computer checking and returning e-mails, and phone calls. 5 calls and 5 thank you notes. At the end of the day, note what you accomplished and what you still have to do. Add those items into the remainder of your week.
· Wednesday: Spend your first hour on the computer checking and returning e-mails, and phone calls. 5 calls and 5 thank you notes. At the end of the day, note what you accomplished and what you still have to do. Add those items into the remainder of your week.
· Thursday: Spend your first hour on the computer checking and returning e-mails, and phone calls. 5 calls and 5 thank you notes. At the end of the day, note what you accomplished and what you still have to do. Add those items into the remainder of your week.
· Friday: Spend your first hour on the computer checking and returning e-mails, and phone calls. 5 calls and 5 thank you notes. At the end of the day, note what you accomplished and what you still have to do. Add those items to Saturday or the following week.
· Saturday: Spend your first hour on the computer checking and returning e-mails, and phone calls. Prepare for appointments.
· Sunday: Repeat last Sunday’s activities.
I hope that if you try this for one week you will find that you will have a better handle on your weekly schedule and your life.
Jul. 2, 2008
Categorized in: Technology
Tagged with: cool tip 0f the day, technology
Cool tool for the day! For REALTORS® Add great banners to your e-mails or newsletters or websites! Get them free on www.realtor.org and search for "free e-mail banners" or use this direct link: http://rodomino.realtor.org/pac.nsf/pages/E-mailBanners
Jul. 1, 2008
Categorized in: Welcome to my Blog!
Jul. 1, 2008
Categorized in: Technology
Let's face it; we are all looking for ways to do things faster, cheaper and with much better results. Here are two ideas that defiantly fit in the first two categories and I think also fit into the last category (but you need a bit of patience for users to try them!):
· Skype Me Button: Skype is free computer program that facilitates Skype to Skype (read computer to computer) calling with video service that also allows for low fee Skype to land or cell phones (US and international). But here are two features you might not have known- you can add a "Skype Me" button to your e-mails and/or your website where potential clients can keep in touch with you via Skype! Cool!
· Back to my old favorite Google! You can add "Google Talk" to your website and then potential clients who visit your site can chat with you via the Google Talk! Cool! You just need to show you are on-line when at your computer.
Here are the links if you want to check them out:
Jun. 19, 2008
Categorized in: Welcome to my Blog!
Tagged with: respa
Just a quick post for you has a bit of "fun" testing your knowledge of the laws under the Real Estate Settlement and Procedures Act (RESPA)! A great way to test if you are doing this right according to RESPA! http://rodomino.realtor.org/rmoquiz2.nsf/respaquiz?openform
Jun. 16, 2008
Categorized in: Welcome to my Blog!
Tagged with: advertising, book review
Made to Stick; Why Some Ideas Survive and Others Die, by Chip Heath and Dan Heath
Random House 2007
I have always been fascinated by advertising; not just the stuff that you see in the want ads section, but the ads that motivate you to do something or stop doing something in all mediums; ads where you hear the music and recognize the ad and the product, or see the logo and know the name of the company.
For example, almost everyone watches the Super Bowl. Some like me watch for the actual gameJ, but far more people watch for the great TV ads that run during the game. What I always look for in the ads is how many do I remember after the game? Which really “sell” a product and which are done to receive awards?
Effective advertising is essential to the success of our business. How do we make what we write, print and say more effective? Brothers Dan and Chip Heath have written what I call the “bible” for getting our advertising to “stick.”
Their message revolves around their key rules to get your advertising to “stick;” simplicity, unexpectedness, concreteness, credibility, emotional, and stories.
The book is filled with stories that illustrate their points. Funny, heartwarming and serious they do an amazing job of helping you to see how you can put their rules into action immediately.
Click the link above or go by your local bookstore today. As they say you will be glad you did. J
Jun. 10, 2008
Categorized in: Welcome to my Blog!
If financial advisers, your lawyer, your CPA – considered to be “trusted advisers” – are anything like mine, they always seem organized, busy, yet in control. My financial advisor gives me a call every month or so to update me on the market. When I want to speak with my lawyer or my CPA, I need to make an appointment.
How do they do it? Why is it different with us? Should it be?
No.
We just have to take control of our professional career.
Put all the great platitudes aside; let’s look at the practical day to day stuff that needs to be done to move you into the “trusted advisor” category.
A couple of questions to think about first:
· What day part are you at your best? Mornings, afternoons, evenings?
· What time do you usually get to the office?
· Have you maintained basic contact information on your friends and acquaintances as well as those who have contacted you for real estate services? (If not get cracking on these contacts so you can develop your “sphere of influence.”)
· What periodicals, news sites, news sources etc do you read at on a daily basis?
· How organized, detail oriented, are you?
· Do you work in a team or have an assistant?
OK. Now we are ready for the next part. Each day of your work week needs to have standardized tasks (for you and/or your assistance or team). These tasks you set up at the beginning of each week. For example; I am an early morning person and I have certain things I do every day and every week, so every single Sunday afternoon, I start to schedule the upcoming week.
My first step is to write down what standard tasks I have to complete that week and assign a priority to each. If I had an assistant or a team I would delegate as appropriate.
For example your list may look something like this (and always put personal items down so you a lot time to these important aspects of your life):
Sample
Category Item Priority within Category
General business Check e-mails A
Blog articles A
Check networking sites A
Gather statistical info from MLS B
Read the Wall Street Journal B
Website updates A
Current clients Check MLS A
Contact clients A
Transaction Man. Check contingencies A
Attend closing A
Potential clients Check in with them A
Sphere of influence Call 5 people per day M-F A
Send contacts a thank you note A
Marketing Write ads A
Place ads A
Personal time Dinner with your love A
Family time Family outing A
Community time Rotary meeting B
Now I look at some of these as “tasks” I will work on at the same time every day or week. For example:
· Sphere of influence; I allocate one hour, at the same time very day, to call and check in with 5 people from my contact list (please put it in an spreadsheet or a database!). I rotate through my contacts so I end up speaking with 25 people a week, 100 people a month – not an impossible task at all! These calls are short and sweet, just finding out how they are doing, giving them some new fact about the local real estate market and then reminding them that it they know anyone who needs real estate services, to please give them my name and number (or give me their name and number so I can contact them directly). While I am calling I write a thank you note to every person I called (whether I was able to reach them or not) thanking them for their time (and including a couple of business cards of course).
· Checking e-mails; I allocate my first hour in the morning (and no more) to going through my e-mails and phone calls and responding as required.
· Networking sites: when I turn my computer on in the morning I also log on to my networking sites to check for messages and to post what I am doing that day
· Every Sunday I write the article for my Blog; it is a day that I have down time and therefore can dedicate the time to write.
· At the end of every single day, I never leave until I have responded to every e-mail and to every phone call.
Taking the time to organize your base schedule for the week, each Sunday, helps you better plan and organize your schedule each day during the week. It also makes it easier to handle the unexpected. Following through the ideas in this series, you will look and feel more in control of your career.
Jun. 2, 2008
I apologize. My Blog post today is going to be somewhat short… deadlines looming!
After you have established a successful client relationship, met your obligations, and been victorious helping them fulfill their dreams…ask them for a written recommendation. Simple, yes. However may of us forget to ask! We are too busy working with other clients or worried that we might get an answer that we won’t like or, or, or the excuses go on and on.
Tell them you would like other potential clients to understand from your current and past clients how you differ from other agents. Ask them to tell you what they especially appreciated about the way you worked with them.
Know that if you have done your job well and been their “trusted advisor,’ your current and past clients will be glad to write that recommendation for you.
Now…what to do with those letters:
· Put a book together that you can keep in your office to hold your letters of recommendation
· Post them on your website
· Ask the broker to post them on your company website; they may or may not want to do this
· Post them on your Blog, social networking site, and other sites such as www.LinkedIn.com
· The possibilities are endless.
Now that you are successfully working as a “trusted advisor”…how do you maintain that title? We will look at day to day and week to week must dos in my next post.
Take care!
May. 26, 2008
Categorized in: Welcome to my Blog!
Tagged with: improving skills
Happy Memorial Day!
The old saying “you never get a second chance to make a first impression” is especially true when you meet a potential new client. It is more than the tenor of your voice, how you dress, what type of car you drive, or how your office is decorated. Those things are important to various degrees depending on where you work and the type of real estate you practice; but what is the first thing that you do? Do you tell them about you and your company? Do you launch into a description of the property they called on? Or, do you ask them about what they want and what they need out of your relationship – that is what someone who wants to be the “trusted advisor” would choose.
Asking the right questions and listening carefully to their answers is how you make a great first impression.
If you are going to show a potential client that you are not the average agent, start with letting them know, that you first want to meet them at your office. No; every buyer is not going to say “if you won’t show us the property, then we are going to find another agent.” Most will simply say OK and then you set the appointment.
Prior to coming into the office let’s get a couple of things organized:
· Your office space, desk area, and desk top needs to be clear and clean with a comfortable place for the potential client to sit.
· It needs to be a place that if you move to confidential questions, the client can feel their privacy is protected
· You need to make sure that during the meeting your phone, cell phone etc is turned off. If your computer is on, the volume needs to be off as well. The potential client needs to see that they are the focus of your attention and they are not competing for you with the phone, cell phone or computer.
· Make sure that the receptionist knows that when the potential client gets there, you are not to be disturbed.
· Gather the printed materials you might need, such as applicable company and personal brochures, your business cards, agency and/or property disclosure forms, buyer contracts, listing information packets etc.
· Have a file folder with note pad ready for taking notes and filing applicable paper.
I like to suggest that REALTORS® think back to the first time they met their lawyer or CPA; professions who are often looked at as “trusted advisors.”
Now, when they come into the office go to greet them as appropriate and bring them to your office space. Offer them a seat, maybe a cup of coffee, tea or water. Thank them for coming in, and now you are ready to start.
I have written in another post the questions to ask a seller and the questions to ask a buyer; but here they are again:
For the potential seller:
· How many homes have you bought and sold before? What was that selling experience like? When was it? Please, walk me though that process from beginning to end.
· How did that work for you? (You want to know the goods and the bads!)
· Do you know how it works in this market? (Explain concentrating on what they have told you about their past experiences. If they have never sold a home before, make sure that you go through the process, from beginning to end in a complete, but simplified format)
· What do you want to accomplish in the sale of this property? (It is never just about the price!)
For the potential buyer:
· Do you own a home now? Or, have you ever owned a home? If so how many?
· If you have owned a home/s, what was the process like? (ask them questions o you can understand it from beginning to the end)
· How did that work for you? (You want to know the goods and the bads!)
· Do you know how it works here? (Explain concentrating on what they have told you about their past experiences. If they have never owned a home before, make sure that you go through the process, from beginning to end in a complete, but simplified format)
· Do you know what our current market is like? (Be through, but don't speak jargon!)
After you have carefully asked these questions, and asked additional questions based on previous answers, and listened with care; it is time for you to tell them what you will do for them in light of the answers they have just given. (Don’t forget your required agency disclosures!)
It is time for you to use what you came up with from last week’s post; let them know what meaning and value you provide to your clients. Give them the specifics of what you do for your clients; give them why they should use you as their REALTOR®. Talk about your role as their “trusted advisor” and how that benefits them (keeping in mind the answers to the questions you just asked).
This needs to be in writing as well as verbal.
I let them know during our conversation that the decision rights go to them; not me. And I am accountable to them as my client. Most people do not understand what the “client relationship” is all about. I help them to understand my role and how I meet and exceed all requirements in my efforts to be their ‘trusted advisor.”
Next week...proving you have a great reputation!
May. 19, 2008
Categorized in: Welcome to my Blog!
The National Association of REALTORS® (NAR) researches many aspects of real estate. One of the areas they monitor is the ever changing needs and wants of the public when it comes to what they look for in a REALTOR®. Since the beginning of 2008, the public has reordered what they want from us. They have now told NAR loud and clear that they want to work with those that have a 1) professional reputation, and a 2) deep knowledge of the marketplace. Little wonder with all the negative news in the press and elsewhere about the “softening economy,” the problems in many housing markets, foreclosures, and corporate scandals to name just a few.
The long term trends from that research also tell NAR that all generations, both in the US and international clients, want everything about real estate now, immediately. Of course how they want to receive that information may vary depending on their generation and cultural background.
Many in our industry already know that depending on the generation and cultural background of the client, depending on the use of technology by that client, and depending on their personal wants and needs, the answer to the question on how they want to receive information can vary widely. That is why you need to look at the market or markets in which you want to operate and decide how and if you can meet their wants and needs.
Everyone has easy access today to a flood of information on real estate and the economy; from the Internet, from the mail, from all news sources, from magazines, from HGTV, from Blogs, from social networking sites, from their friends at back yard BBQs, and from their neighbors at the grocery store to name just a few. They know the information they receive is not all correct. What and who can they believe when they have a real estate question?
The answer is…their “trusted advisor.”
So…how do you establish yourself as “the trusted advisor?”
Start with defining the specifics of what you do and what separates you from the rest of the pack. Take some quiet time and really think it through. This has to become your “raison d’être,” your reason for being, your cause. Clients want to know what is your “value proposition” – what do you bring to the table?
You can look at it as fixing something that is wrong i.e. someone wants to successfully sell their home and they can’t, or someone wants to successfully buy a home but they are confused, or someone wants to maximize the income for a property they own and want managed in a slow rental market. Or you can look at your career as something you do because you believe in the right to own, use, and transfer real property. You might consider it “service above self;” Rotary’s slogan. (Please say more than - it is a great way to meet people make money.)
Whatever you identify, it must give your career meaning and value; for you and for your clients.
There are new trends we might use to interact with clients, both new and old; 1) e-mail; 2) websites; 3) individual property websites; 4) Newsletters both paper and/or electronic; 5) Blogs; 6) Social networking sites, to name just a few. However, just because you have a website or an e-mail address or even a Blog, does that mean that someone will trust what you say? No.
It is more how your clients use various methods of communication coupled with how you use the various means communication that makes the difference.
It is also about what you are willing to do to become the knowledgeable expert within your marketplace. You need to go out and get the facts and information that makes you the expert. And then you need to keep current on that information.
Does it take time and mean that you have to do some research? Absolutely; but it is worth it.
For example: What has sold or leased each quarter in each category in each of the past 5 years? How does that compare to the sales price or listed lease price? How many properties are on the market for sale or lease today? What is the average marketing time today for each category of property and how does that compare to properties on the market the last 5 years?
What is your economy based on? What are the trends in the unemployment rate? Are people moving in, or out, or is it stable? What has your economy been like for the past 5 years; year over year? What is it like today? What is happening today that may influence it in the coming years? These are not all the questions you need to have answers to; but it is a start.
You not only have to be educated on the market, you need to continue to educate yourself by taking advantage of the professional REALTOR® courses given within your area and on-line. Start with GRI, the “college level” REALTOR® courses that will be the base for your career and don’t stop: move to the e-PRO courses, and then to CRS, CRB, ABR, SRES, IREM, CCIM and on and on or wherever your career goals and interests take you.
That is enough for today. Sit and think about the answers to these questions. Next week we move to defining your role, the keys to establishing a great reputation, and adopting the habits and skills of the “trusted real estate advisor.”
Take care!
The National Association of REALTORS® (NAR) researches many aspects of real estate. One of the areas they monitor is the ever changing needs and wants of the public when it comes to what they look for in a REALTOR®. Since the beginning of 2008, the public has reordered what they want from us. They have now told NAR loud and clear that they want to work with those that have a 1) professional reputation, and a 2) deep knowledge of the marketplace. Little wonder with all the negative news in the press and elsewhere about the “softening economy,” the problems in many housing markets, foreclosures, and corporate scandals to name just a few.
The long term trends from that research also tell NAR that all generations, both in the US and international clients, want everything about real estate now, immediately. Of course how they want to receive that information may vary depending on their generation and cultural background.
Many in our industry already know that depending on the generation and cultural background of the client, depending on the use of technology by that client, and depending on their personal wants and needs, the answer to the question on how they want to receive information can vary widely. That is why you need to look at the market or markets in which you want to operate and decide how and if you can meet their wants and needs.
Everyone has easy access today to a flood of information on real estate and the economy; from the Internet, from the mail, from all news sources, from magazines, from HGTV, from Blogs, from social networking sites, from their friends at back yard BBQs, and from their neighbors at the grocery store to name just a few. They know the information they receive is not all correct. What and who can they believe when they have a real estate question?
The answer is…their “trusted advisor.”
So…how do you establish yourself as “the trusted advisor?”
Start with defining the specifics of what you do and what separates you from the rest of the pack. Take some quiet time and really think it through. This has to become your “raison d’être,” your reason for being, your cause. Clients want to know what is your “value proposition” – what do you bring to the table?
You can look at it as fixing something that is wrong i.e. someone wants to successfully sell their home and they can’t, or someone wants to successfully buy a home but they are confused, or someone wants to maximize the income for a property they own and want managed in a slow rental market. Or you can look at your career as something you do because you believe in the right to own, use, and transfer real property. You might consider it “service above self;” Rotary’s slogan. (Please say more than - it is a great way to meet people make money.)
Whatever you identify, it must give your career meaning and value; for you and for your clients.
There are new trends we might use to interact with clients, both new and old; 1) e-mail; 2) websites; 3) individual property websites; 4) Newsletters both paper and/or electronic; 5) Blogs; 6) Social networking sites, to name just a few. However, just because you have a website or an e-mail address or even a Blog, does that mean that someone will trust what you say? No.
It is more how your clients use various methods of communication coupled with how you use the various means communication that makes the difference.
It is also about what you are willing to do to become the knowledgeable expert within your marketplace. You need to go out and get the facts and information that makes you the expert. And then you need to keep current on that information.
Does it take time and mean that you have to do some research? Absolutely; but it is worth it.
For example: What has sold or leased each quarter in each category in each of the past 5 years? How does that compare to the sales price or listed lease price? How many properties are on the market for sale or lease today? What is the average marketing time today for each category of property and how does that compare to properties on the market the last 5 years?
What is your economy based on? What are the trends in the unemployment rate? Are people moving in, or out, or is it stable? What has your economy been like for the past 5 years; year over year? What is it like today? What is happening today that may influence it in the coming years? These are not all the questions you need to have answers to; but it is a start.
You not only have to be educated on the market, you need to continue to educate yourself by taking advantage of the professional REALTOR® courses given within your area and on-line. Start with GRI, the “college level” REALTOR® courses that will be the base for your career and don’t stop: move to the e-PRO courses, and then to CRS, CRB, ABR, SRES, IREM, CCIM and on and on or wherever your career goals and interests take you.
That is enough for today. Sit and think about the answers to these questions. Next week we move to defining your role, the keys to establishing a great reputation, and adopting the habits and skills of the “trusted real estate advisor.”
Take care!
May. 11, 2008
Categorized in: Welcome to my Blog!
A recent post by Donna Yates, a Georgia REALTOR® was right on! She understands that another element of putting a potential (and that is the key word, potential) buyer into your car not only wastes your valuable time as a business person (and that is what we should be), it also wastes gas which is an expense. Thank you Donna for checking in!
The first thing you need to do, if you want a long and successful career, is to understand and set yourself up as a business and then run your career as a business.
Let’s take a look at the benefits of putting together and executing a business plan, versus the disadvantages from my perspective.
Benefits:
1. Gives you a specific plan to focus your energy and resources on a yearly, quarterly, monthly, weekly and yes daily basis; not only for this year but for the next 3, 5, or however long you anticipate a career in real estate. Once your plan has been written you need to be committed to keep it updated by reviewing it on a quarterly basis.
2. Reduces waste of precious resources and helps you to gauge better where to spend your valuable time and money; i.e. identifying activities or tasks that help you to make money and save you time.
3. A business plan that is followed helps to insure that you stay away from time wasting activities; activities that are not income producing
4. Identifies what you want to make ($) or need to make as income and your expenses; not just on an annual basis but also on a quarterly and monthly basis. You put together a yearly budget that helps you better decide where you are going to spend your money and more importantly identifies the key activities and habits that will bring you the income to pay expenses including taxes; and of course brings you a profit.
5. Planning helps to even out your income stream; many people in this business complain about the ups and downs of their income. When you have a plan that you follow, you can avoid the lows and increase the highs. Following your business plan helps you reduce those lean times and forces to you to keep focused on income producing activities for the near and long term.
6. Includes putting together a comprehensive marketing plan on a yearly/quarterly/monthly basis that not only helps to design “your brand,” (distinguishing you from the rest of the people in your area with a license) but identifies where and when you are going to spend your hard earned dollars in marketing you, and advertising your clients’ properties
7. Gives you control over your money, career, and more importantly your life. (Wouldn’t that be nice?)
8. Insures that you are working for your long term success; read here insuring that you are working with clients today that will be clients for the long term.
9. Helps you put together and work an exit plan that includes retirement planning; something that is sorely lacking in the real estate business
10.Plans for growth in your business career whether you intend to expand with the hiring of a licensed assistant or two or three, or to put together a team of other like-minded REALTORS®.
Disadvantages:
1. Takes time to set up right
2. You have to work the plan to make it work for you; a plan that sits on the shelf is no good to anyone;
3. Gives you what you need to do on a daily through yearly basis (Wait; that might be a benefit! J)
That should give you something to think about for the week!
Next week we move on to practices of the REALTOR® business person and how to establish yourself as the trusted advisor for your clients!
Take care!
May. 6, 2008
Categorized in: Welcome to my Blog!
A new buyer calls you about a property for sale, and they want to go see it, now. What do you do?
![]() Before you answer; think for a minute. Your answer will tell me whether you are a “chauffeur,” or a REALTOR® whose interest is to become for your clients, their trusted advisor in real estate. (In Alaska we talk about sled dogs and who is the leader of the team. Versus the back of the pack.) Not in my world! First, ask yourself these questions (and please be honest): · What percentage of the time that you stopped everything and met someone at the property, did they buy that property? · What percentage of the time that you stopped everything and met someone at the property, did they buy any property from you? · What percentage of the time that you stopped everything and met someone at the property, did you find out they were working with another agent? · How often by taking someone out did you miss or were delayed on important deadline for a client? OK. I may concede that there are times when it works out just fine; initially. However, my world of real estate is based on me earning and fulfilling the position as the “trusted advisor” for my real estate clients; which means that I earn their trust and business and that of their friends, neighbors, business associates and acquaintances, for a lifetime. How do I define “trusted advisor”? I define “trusted” as a relationship of reliance and “advisor” as a professional who helps clients deal with various real estate issues or an expert. Now, you starting to understand the difference between a REALTOR® who is the trusted advisor for their clients, versus the agent who drives people around to look at properties for sale. In the coming weeks, I will discuss the differences in the practices for each, giving you tips and advice on how to change the way you work, to benefit from becoming a real estate trusted advisor. Stay tuned!
May. 1, 2008
Categorized in: Welcome to my Blog!
Sometime in January I received an e-mail from Norn Flynn, past president of the National Association of REALTORS® asking me if I might be interested in traveling to Eastern Europe to give a real estate seminar on behalf of (and paid by) the International Real Property Foundation. (The IRPF was established by Norm in the late 1990s.) I responded that I would love to; it just depended on the timing for travel. After some back and forth we established the time frame, what types of courses they wanted, and which countries I would travel to: Georgia and Azerbaijan. I was given a basic outline and I set about designing a course schedule with 2 days of brokerage management and one day of sales training per their request. With reservations made; my passport at the ready and with one small suitcase plus my computer packed, I was set to go. Friday 3/22/08 My adventure starts. First to Seattle to stay overnight to catch the early plane down to LA for the trip half way around the world. Smooth flight. So far I am calm. Saturday 3/23/08. I get to the airport in Seattle 3 hours early for my flights – with all the flying I have done I know that it helps to get there early to make sure that the international flights are squared away. My journey today will take me from Seattle to LA to Heathrow to Tbilisi, Georgia. Overall the journey takes about 18 hours in the air; then add in the time waiting in airports and my total trip time will be somewhere around 30 hours. Monday 2/25/08 I am finally about to land in Tbilisi! It is around 6 am and I am unbelievably actually “on” their time zone; they are 13 hours ahead of us. Quite a change! Upon arriving in Tbilisi, Lela Shatirishvili, the translator for this part of the journey, meets me at the airport and takes me to the Marriott Hotel where I will be staying. (By the by Tbilisi is pronounced ti-bli-si with no accents on any syllables. Lela tells me that the Georgian language does not have accents on any syllables. It is originally from the Samarian language which may be the oldest language in the world). The hotel is gorgeous – very old world European. At first glance it looks in excellent condition for a building that is over 200 years old. It is only when you spend the time looking around that you start to see some of its faults. But it is beautiful and I am in need of a shower and some food. After I eat breakfast I work through the day on my courses making sure that I added notes where reasonable for a non-English speaking audience. Lela has the only title company in Georgia – now don’t get excited they are just getting started understanding how important it is to have a chain of title and the need for a title policy when transferring ownership. Lela is familiar with many aspects of real estate in the US but I know that there will be many questions for me at the courses and I want to be ready. Figure 1 View of Tbilisi |

