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Melanie's World

Jersey Shore, Pennsylvania

I will share my views and experiences on key real estate industry topics - agency, appraisal, and ethics. I welcome your comments.

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Melanie's World

Real Estate and Education.. inextricably linked!

May. 19, 2008
Categorized in: Brokerage and Agency

 

 

 

 

 

 

 

 

 

 

 

 

 

Real Estate and Education....inextricably linked! (edit/delete)

It's the end of the real estate agent CE  cycle in Pennsylvania, and probably not a minute too soon. 

Speaking for myself, I'm tired of hotel rooms, car trips, restaurant meals, and (sometimes) having to

point out that during CE, returning emails on your smart phone is not allowed. The providers are burned

out too--they all offered lots of courses back in January and February, which were sparsely attended, and 

in some cases, cancelled due to low turnout. Now it is May; license renewal is by May 31st, and everyone

woke up about 5 weeks ago and said: "Gee, I need my CE!"  Classes are pretty much full, and I've had

students show up with colds, flu, and broken bones, just to get the CE done in time.  The variety of

courses offered is great; as usual, some students opted to get the least expensive 'butt time' for their

fourteen hours and paid little, expected less, and hoped they would get out early. So I hear--those are

not my classes. My providers (the schools and associations who hire me)  charge reasonable rates, but

both the providers and I have high standards. And no, there is no getting out early.

Tomorrow I'll be teaching the REBAC eBuyer course, which I just re-wrote with Amy Chorew. It's a fast

and fun 7 hours, very informative and full of ways for agents to improve their business. And not a

moment too soon--according to Inman News, NAR just unveiled their annual report about agents and

income--the bad news is in--agent income is down. Experienced agents, NAR reports, make more money.

That's no surprise to me. I teach real estate in a state, where, if we license 100 people on January 1, by

December 31st of the same year, 50 are gone. By December 31st of the following year, another 25 are

gone, leaving one quarter of our original class. With those odds, you would think new agents would be

hungry to learn all they could---and some are. Sadly, some aren't. They were seduced into this business

by a fantasy--real estate agents drive around in immaculate, late-model cars, show beautiful, well-kept

homes owned by very reasonable sellers to equally reasonable buyers--and then get to keep every

penny of the commission. If you are in the business, you know how far off the mark that is--this is a

tough business. Some REALTORS drive trucks and Jeeps; some houses are more like hovels; some

sellers are downright unreasonable--and some buyers are worse. And finally, after splitting with the broker

and any co-op agents, and paying your own taxes, your own health insurance, your own gas, your own

signs, business cards, MLS dues, etc.--well you get to keep some of that money. So every CE cycle, I

ponder the same things over again--if agents have to take 14 hours of CE anyway--why aren't more

of them taking courses that could actually help them be better at their job? Why aren't they showing up

to learn to price, to learn to market, to learn negotiation, etc. Why are they stuck in the mold of

taking courses whose titles they can't even recall?  In defense of my best students, they aren't all

on this page. I have some great students who will be in class this summer and fall--taking designation

courses like ABR, GRI, SRES, SRS--and getting a 'three-fer' here in PA--broker credit, CE, and part or all of

a designation. Those folks never worry about getting their 14 hours--they always have more than their 14

hours. That's because, even if they have their CE, if a good course comes around--they take it--on the

chance that they'll learn more....and earn more.

 

 

 

 

 

 

 

 

 

 

 

Melanie J. McLane, ABR, CRB, CRS, ePRO, GRI, RAA, SRES, 32 year veteran of the real estate industry. Offering training, speaking and consulting throughout the industry, I teach everything from ABR to USPAP. Certified ePRO Instructor. To contact me, email me at: melanie@TheMelanieGroup.com or visit my website: www.TheMelanieGroup.com

DOJ vs NAR

Oct. 16, 2007
Categorized in: Brokerage and Agency
Tagged with: consumer, doj, minimum services, nar

Last week, the Department of Justice started their own web site for consumers. Among other things, consumers can click on a state (displayed in a map of the United States) and find out if the state offers choices for consumers, and if the real estate agent can rebate 'some or all' of the commission back to the consumer. DOJ and NAR have been locked into a battle of wills on a couple fronts for some time. The DOJ is of the opinion that consumers do not have enough choices in terms of services (or minimum) services that licensees provide, and that 'minimum service' laws are contrary to the consumer's best interests. NAR, and many licensees, feel that real estate is an infrequent transaction, and that consumers are best served by having an agent who has minimal levels of duties and responsibilities to him or her. My observation today, short and sweet: all the license laws we now have were enacted, originally, to protect the consumer. We have lots of choices for consumers in our industry; and I think most agents provide real value for their clients. Our industry is no more perfect than any other, but before we decide that the answer is less responsibility and fewer duties, let's consider what benefits the consumer. Can the average consumer price a home correctly (with or without Zillow?) Can they negotiate? Are they able to complete the paperwork needed for the transaction? Can they protect their own interests? Or, does the average consumer need a fair amount of assistance for a very complicated process with multiple players?