I learned along time ago, in my waitressing days at the Hyatt Regency in Burlingame, that service with a smile makes all the difference in the world to the consumer. When service industry people like their jobs, it makes a world of difference to the worker, as well! When I switched from waitressing to real estate, it felt like almost the same job, just a different product! When I was serving drinks at the lobby bar at the Hyatt and within a few hours went to our Prudential kiosk at Tanforan, I felt like I was still behind a bar but just serving a different kind of drink! Definately a more expensive one!