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Agent Dust Up

Date: Jun. 20, 2008
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If you've been reading this blog lately you know that I've been writing reviews of homes and adding photographs at FranklyMLS.com.

It's been a great experience and it's been educational. I've never noticed exactly how much differently I look at a house when I put on my buyer's agent hat. But I'm very aware of that now.

Earlier this week, however, an issue came up and I think it's worth talking about. I reviewed a house that's been listed for sale. It had no interior photos and so I took those, as well as additional exterior photos.

These photos got me in trouble:

In my comments I said there appears to be a mold issue here.

The agent strenuously (VERY STRENUOUSLY) objected to both my mention of the world mold and my taking photographs and posting them.

One of her arguments was that I am not an expert on mold. That is entirely true. I'm also not a doctor, but if I see a bone sticking through your skin I'm going to tell you it's broken, even if I'm not allowed to diagnose!

She had someone interested in the house and they saw the photos and the comments and changed their mind. (Again, what are they doing calling the listing agent?!)

What I'd tell a potential buyer is that there appears there may be a mold issue here. We'll need to get the home inspector to take a closer look at this. From what we see here we can't tell what kind of mold, whether it's dead or alive, active or inactive. There are many, many kinds of mold, many of them not harmful to humans. If you truly love a house, this shouldn't be enough of a reason to make you automatically walk away.

As with pretty much any problem in a house, there's a fix. The question in each instance is: is the fix worth the time and/or money involved.

By the way, the offensive photos and comments have been removed. I have mixed feelings about that and I'll take that up in a future post.

Meanwhile, I'm off on vacation! This space will be quiet for the next week and a half. I hope you'll have having as much fun as I am!

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RE: Agent Dust Up

Posted by: Tchaka
Date: Jun. 22, 2008
Julie, shame on you for being honest!  I object to your use of the word mold as well.  Next time you should say, "there appears to be a fungi growth issue".  Mold = bad.  "Fungi growth issue".....much more hip. 

And I certainly understand how you overstepped your boundaries.  Look at the first picture, you see mold.  I see an infant Degas trying to draw the Nantucket whale symbol.  I mean, what were you thinking? ;-)

Have a good vacation!.

RE: Agent Dust Up

Posted by: Jeff Royce
Date: Jun. 23, 2008
Julie,

This is very interesting because of the newness of the issue.  I posted some similar photos on FranklyMLS today and wondered if I'd have the same problem.  I imagine this issue is going to take a couple of agents to court some day.  The key to me is to simply say what you know and not speculate beyond that.  But pictures generally don't lie...and people seeing a house have eyes.  I hope when it goes to court the agent telling the truth wins over the agent who is trying to hide it.  Keep up the good work.

RE: Agent Dust Up

Posted by: matthew rathbun
Date: Jul. 1, 2008
 So, if there is no roof on the house, are we suppose to just move our clients along and only show them the good stuff? 

If you are a buyer, wouldn't you want your agent to point out potential issues? 

I just don't get it sometimes... Stop trying to deceive people.  Agents spend too much time trying to avoid responsibility by hiding behind the fact that they aren't a (fill in the blank) specialist.  I am not a mold specialist, but it's green and growing, I won't eat it and I won't feed it to my family.

Recommending a service, because of a valid concern is EXACTLY what most clients want from you. 



RE: Agent Dust Up

Posted by: Julie Emery
Date: Jul. 1, 2008

Here's what I don't get. The agent was upset because she said it cost her a potential buyer. They saw the photos and were no longer interested in buying the house. Didn't I just save her and the potential buyers a lot of time? Did she really think that if they hadn't seen the photos in advance they'd never have noticed it?

OK, there' s a lot I don't get. I'll admit that. This whole incident has been very educational, not entirely in good ways!


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