The Southern California Chapter of CRS and the

Victor Valley Association of REALTORS are proud to present

CRS 210: Building an Exceptional Customer Service Referral Business

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

• Attracting a higher caliber client
• Meeting the expectations of the “new consumer”
• Dialogues and strategies for building a referral database
• Delivery systems to generate a successful referral business

When:  May 19-20, 2009

Where:  Victor Valley Association of REALTORS®, 11890 Hesperia Rd., Hesperia, CA 92345

[760] 244-8841

Time:  8:00—5:00

Tuition:  $275 for the first 25 who register on or before April 6^th, $325 after.

Concellation Policy:  No Refunds