The Southern California Chapter of CRS and the

Victor Valley Association of REALTORS are proud to present

CRS 210: Building an Exceptional Customer Service Referral Business

Building an Exceptional Customer Service Referral Business is a highly interactive course designed to deliver all the essentials for refocusing the student’s business plan to a customer service centered, repeat and referral business. The information provided will help identify the expectations of the “new consumer”, the “new behaviors” necessary to meet those expectations and specific systems to make the agent’s business more productive, more profitable and more enjoyable.

• Attracting a higher caliber client
• Meeting the expectations of the “new consumer”
• Dialogues and strategies for building a referral database
• Delivery systems to generate a successful referral business

When:  May 19-20, 2009

Where:  Victor Valley Association of REALTORS®, 11890 Hesperia Rd., Hesperia, CA 92345

[760] 244-8841

Time:  8:00—5:00

Tuition:  $275 for the first 25 who register on or before April 6^th, $325 after.

Concellation Policy:  No Refunds

Here is a film loop of the photos from the CRS 210 Class held in San Diego on May 24 and 25. Enjoy.

Jeff

NOTE on July 2 - the application I used for this has changed (Filmloop.com), without notice, and it seems the original loop is no longer available. I wll try to create another one to share. I apologize.

In case you are not aware, SoCalCRS will be co-sponsoring the CRS 210 class on Building an Exceptional Customer Service Referral Business, to be held at SDAR (San Diego Association of REALTORS) on May 24th and 25th. It's not too late to register for this class, although you have missed the early-bird rate.

As part of our sponsorship I have arranged for several vendors to help with this event. They will provide breakfast and lunch on both days for class attendees. This saves them time (and money) plus they have an opportunity to hear from area vendors who can provide various real estate services.

I am pleased to announce the following sponsors for this class:

• American Home Shield - breakfast on both days (I should note that AHS is also a Platinum Sponsor of our local chapter)
• Countrywide Home Loans - lunch on Thursday
• New Century Title - lunch on Friday

Attendees wll have a chance to learn more about their respective services and to get their questions answered. There will also be marketing materials available from each of the vendors.

Several SoCalCRS members, including yours truly, will be on hand to monitor the class, share information about CRS, answer questions, and provide CRS materials that you can purchase to help take your business to the next level.

At our recent Board of Directors meeting we discussed the course schedule for 2007 for SoCal CRS. A total of 13 classes have been approved by the National CRS organization for Southern California.

In San Diego there will be a Referral Course (CRS #210) held on May 24 - 25 through the San Diego Association of Realtors (SDAR). I do not yet know where the course will be held for sure, but will let you know once I find out. I also do not yet have confirmation on the instructor.