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Date: April 21, Number of Replies: 2


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Has anyone had any luck at all in reaching anyone with AA. Our site will not load so we could not copy and move anything if we had to.
Bonnie Cox
ABR, ACRE, CDPE, CRS, Eco-Broker, e-PRO, GRI
PH: 303-400-6060
FAX: 303-265-9781
6400 S. Fiddler's Green Circle
Englewood, CO 80111
www.TeamCox.com
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Nellie Arrington,  Columbia,  MD

Date: April 23

I reached Advanced Access yesterday afternoon around 4:30 p.m. EDT after being on hold about 15 minutes (which I was expecting under the circumstances). In my case, I could finally get the site up, and get into the secure area for users, but couldn't get any farther than that - which is what I was experiencing 3 weeks when I sent my still-unanswered e-mail to tech support. And I can't get into the virtual office 4.0 at all. Phone support person said 'they' are aware that 'some' users are having that problem and they are working on it. Also promised to call me when the problem is resolved. Well, it's now 9:57 am, and I still haven't heard from them.

Does anyone have comments about Top Producer websites. The idea of the leads coming into TP so I can automatically assign them an action plan is intriguing!

Nellie Arrington, CRS

ARRINGTON & Associates

410-715-2703

Long & Foster Real Estate, Inc.

10805 Hickory Ridge Road

Columbia, MD 21044

410-730-7186 fax

www.MarylandHouse.com

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Date: April 23

Hello Bonnie,

I can access your site now. I know there are lingering issues with changes, etc. Are you in touch with your Marketing Specialist or with anyone in support to go over your concerns, or do you need a call from me? Let me know so I can help you and give you any info you need.

For the updates from Advanced Access, check the blog (I am updating that personally). http://www.advancedaccess.com/blog/

If you have questions for our support team, you can also contact them via Live Chat at: http://messenger.providesupport.com/messenger/aasupport.html

Anna Bourland | Advanced Access
714-685-5125

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