Telephone Answering/Forwardins Service previously mentioned

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Date: February 19, Number of Replies: 13

In the past, several RealTalkers had commented about a service they used to manage their telephone service. It seems like it was Advanced Agent or something like that. It was a service, where you assigned them your primary phone number, then you could change where the calls were sent. Could someone please give me the name of this company?

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Betty Pauley, ABR, GRI, CRS, SRS, Broker
Licensed Auctioneer
Assist2Sell Buyers and Sellers Realty
2000 S. Forum Blvd. Suite 4
Columbia, MO 65203

Office: 573-234-2345 ext. 233
Mobile: 573-268-7454
Fax: 573-234-2860

mailto:BPauley@a2scolumbiamo.com
http://www.TeamAssist2sell.com
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Editor's Note
Sounds like One Call, a leading provider of enhanced unified messaging services. Check it out at OneCall.realtown.com

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Garrie O'neill Vendor, Walpole, MA

Date: February 20

We do provide services for REALTORS® to manage their telephone service. As an added bonus, this service also manages faxes, both in-bound and out-bound. (fax from anywhere you have access to the Internet).

Mobile Manager can be used by an individual agent, or the entire office can use our service and replace their in-house voicemail. (There are more than 250 offices in New England alone using our service in this way). Do they love it? Read what some of them have told us.

One customer told us " I call Mobile Manager voice management, because to compare it to voicemail would be like comparing fine wine to grape juice." Another wrote; "If your business depends on professionally handling calls, you need to check out this awesome system." A third wrote;" Since time is of the essense and the need to reach the consumer is immediate, the technology of the seamless "find me follow me" feature allows the agent real time access to the client who will search elsewhere if they cannot make instant contact."

When used in conjunction with our SmartOffice (auto-attendant) your office will have a fully functioning unified messaging service with all of the features of your in-house voicemail system and more. This service gives customers the opportunity to reach your agents anytime your agents choose to make themselves available.

Feel free to contact us for a no obligation discussion as to how we can bring your communications well into the 21st century.

Garrie O'Neill

OneCall.realtown.com

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Glory bee Costa Licensed Real Estate Agent, St. Michaels, MD

Date: February 20

In the past, several RealTalkers had commented about a service they used to manage their telephone service. It seems like it was Advanced Agent or something like that. It was a service, where you assigned them your primary phone number, then you could change where the calls were sent. Could someone please give me the name of this company?
********************************************
Betty Pauley, ABR, GRI, CRS, SRS, Broker

All I do is transfer my office and home phone to my cell, *72 and *73 to take it off, it is the package I get from Verizon, thinking about it , it is not a good idea with others in the house hold, it's just me and my poodles. LOL

--
Glory Bee Costa ABR, CRS, GRI,
E-PRO, SRES, ASR, CSR
410-310-9081-Cell
410-763-6001 EXT 107 Gen. Office
Maryland-WaterFront-Homes.com
Glory@GloryBeeCosta.com
Re/Max Gold Realty, LLC
Easton, MD

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Sally Hardman Licensed Real Estate Broker, St. Simons Island, GA

Date: February 20

Check out http://www.accessline.com/phonesystem/. If you're a Costco member, you get a discount. It's not available for my area code (912) or I would have this. Good luck!

Sally

Sally Hardman, Broker/Owner

Beachcomber Properties

www.SallyHardman.com

St. Simons Island, GA 31522

912-638-0697 (office)

Check out:

www.SallysCards.com

From: BPauley2 [mailto:RealTalk@RealTown.com]
Sent: Friday, February 20, 2009 3:10 AM
To: Sally Hardman
Subject: RealTalk: Telephone Answering/Forwardins Service previously mentioned ID00DKKB

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Telephone Answering/Forwardins Service previously mentioned

BPauley2

Feb 20, 2009

In the past, several RealTalkers had commented about a service they used to manage their telephone service. It seems like it was Advanced Agent or something like that. It was a service, where you assigned them your primary phone number, then you could change where the calls were sent. Could someone please give me the name of this company?

********************************************
Betty Pauley, ABR, GRI, CRS, SRS, Broker
Licensed Auctioneer
Assist2Sell Buyers and Sellers Realty
2000 S. Forum Blvd. Suite 4
Columbia, MO 65203

Office: 573-234-2345 ext. 233
Mobile: 573-268-7454
Fax: 573-234-2860

mailto:BPauley@a2scolumbiamo.com
http://www.TeamAssist2sell.com
********************************************

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Garrie O'neill Vendor, Walpole, MA

Date: February 20

When you use call forwarding from the phone company, be careful about the number of pathways. Often there is only one. The second caller gets a busy signal.

Garrie O'Neill

OneCall.realtown.com

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Garrie O'neill Vendor, Walpole, MA

Date: February 20

Check out http://www.accessline.com/phonesystem/. If you're a Costco member, you get a discount. It's not available for my area code (912) or I would have this. Good luck!

Sally:

OneCall is a sales partner with AccessLine and I can get you numbers in Brunswick GA which is local to St. Simons Island. If you want that system contact go to our website at OneCall.realtown.com. Call us and we'll take care of you.

Garrie O'Neill

Onecall.realtown.com

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Kimmy Martinez Licensed Real Estate Broker, Bartlett, IL

Date: February 21

When you use call forwarding from the phone company, be careful about the number of pathways. Often there is only one. The second caller gets a busy signal.

Garrie O'Neill

Even with only one pathway, the 2nd, 3rd, etc. callers should go right into voicemail.

Have a wonderful week!

Kimmy

Kimmy Martinez, REALTOR®, e-PRO
Broker/Owner
CAPI REALTY GROUP
Office: (630) 830-2844
Fax: (630) 830-8655
E-Mail: Kimmy@CapiRealty.com

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Deborah Madey

Date: February 22

Kimmy states that even if there is only one pathway, the 2nd and 3rd calls should roll into voice mail. But, for me, they do not. The second call gets a busy signal. What can I do to avoid this problem?

Deborah Madey - Broker

Peninsula Realty Group 732 530-6350

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Garrie O'neill Vendor, Walpole, MA

Date: February 22

Kimmy states that even if there is only one pathway, the 2nd and 3rd calls should roll into voice mail. But, for me, they do not. The second call gets a busy signal. What can I do to avoid this problem?

Deborah and Kimmy;

You have both hit on the problem. It is a real problem for your customer to get a busy signal for sure. In my view, it is also a real problem in having your customer dumped into voicemail without their permission. According to AT&T, 55% of callers want to leave you a voicemail. Therefore, 45% don't.They want to talk to you and talk to you now. They had better get to you right away or they are apt to go elsewhere.

Let me explain it this way; Last year my company updated our website. I needed a graphic artist. I went to the Internet and called one company and got voicemail. I called a second; same result. On the third try I got a guy live. Who got my business? The other two didn't even know I called.

Our service Mobile Manager works to facilitate your caller and allow you to manage your calls. When you call me for example, you will hear; "Hi this is Garrie O'Neill. If you would like to speak with me now, touch 0; if you would like to leave me a message, please stay on the line." When the caller touches 0, those calls are forwarded to whichever phone I am working from, home, office, mobile, any phone, anywhere. If I am on the line when someone calls, they hear a message that says "This is Garrie. I am on the phone right now, but I have been alerted that you have called. Please leave me a message and I'll call you right back".

The idea is to not miss a call, when someone wants you. According to the NAR 68% of buyers and 64% of sellers contract with the first person with whom they speak. But, you say "I get business from my sphere of influence, they will wait for me to call them back." That may be so to some extent. According to the NAR 48% of a REALTORS business comes from their SOI. That means that 52% doesn't. How many listings did you lose last year because someone called you and and got voicemail?

Garrie O'Neill

OneCall.realtown.com

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Malcolm Waring Information Technology, Stroudsburg, PA

Date: February 22

@Deborah said:

"Kimmy states that even if there is only one pathway, the 2nd and 3rd calls should roll into voice mail. But, for me, they do not. The second call gets a busy signal. What can I do to avoid this problem?"

Let's say you are forwarding a landline to a mobile as I do. Verizon used to provide multiple paths with their standard landline forwarding and then just took it away. I couldn't even pay for it.

There is another phone company around here and they do have it available, but it does cost extra.

I would look into one of the custom solutions available here but I don't know anything about them.

Malcolm Waring, Realtor, e-PRO
Pocono Real Estate

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Telephone Answering/Forwardins Service previously mentioned

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