Listing Book has some issues that they have refused to address:
1. Each email sent to a contact has a "weather report" at the bottom. For our association, the weather report is for a town an hour + away from my market area. No way to remove this or change the location.
2. Other agents can pay to have their open houses advertised to my clients via email. Regardless of whether or not I have a buyer broker agreement with clients, my association (via Listing Book) should not allow other agents to advertise their open houses to my clients via the email address I provided for my client.
3. If a client hasn't logged in to Listing Book for 30 days, the system automatically stops sending emails to them. No notice is given to the agent. (Many buyers on such a system are long-term buyers. Listing Book does not give you an option to extend this time frame).
4. Listing Book, in conjunction with your association, will offer free webinars giving market stats. Of course, the idea is to get the agents to buy ads for the listings and for their open houses. However, the market stats were WAY off when I have attended these webinars. The average days on market they reported were about 1/2 of what is actual. Their average sales prices were wrong.
There were a few other issues, too, but these are the ones that pop into my head immediately. I've discussed them all with both Listing Book and my MLS board. Listing Book responded to each issue with "Yeah, we know." No changes have ever been made. My MLS board really didn't want to hear about it (one response was, "Yeah, we know the market stats were all wrong during the webinar.")
There are other systems that agents can and should use to achieve the same purpose, without our clients being marketed to by other agents.
Don Fabrizio-Garcia
Broker
Danbury, Connecticut