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 Agent Professionalism

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Date: May 30, Number of Replies: 7


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I have a listing that is overpriced. We were getting the homeowner to understand that they needed to reduce there price when an agent decided to preview it. Since it was only a preview, the owner stayed at home. Agent engages the homeowner and gushes about how wonderful the home is. The yard, the view, etc. It is still $50K over priced. Now, the owners are convinced that they are living in a palace.
I called the agent to get her feed back. She said that it had possibilities for her buyer-of course, the home is outdated and needs lots of remodeling and work on the yard. Yes, we do know that. Then she went on to say that she had previewed 100 homes for this buyer. I am sorry. An agent and a buyer that have previewed, together or separately 100 homes, is not a valid candidate. The agent obviously has not much to do. Agents, previewing or showing, should keep their mouths shut when they encounter a homeonwer. Go through the home professionally and only say hello and goodbye and offer a smile. Can you imagine a doctor commenting on another doctor's surgery when the patient was listening. Lets elevate our professionalism.
Bonnie Cox
ABR, ACRE, CDPE, CRS, Eco-Broker, e-PRO, GRI
PH: 303-400-6060
FAX: 303-265-9781
6400 S. Fiddler's Green Circle
Englewood, CO 80111
www.TeamCox.com
email to: bonnie@teamcox.com
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Lindy Hall Licensed Real Estate Agent,  Houston,  TX

Date: May 30

Sorry, Bonnie.... I have to stick up for that agent..

It is not her job to give your seller that harsh truth.
Of course, the polite thing to do would be to say everything was lovely.
Would you expect her to say the formica looks like hell, or the paneling looks cheap?
And since this property has a view.... yes, I would gush over having a view.

Either she is new, or her clients have some very specific needs, or she is learning the area in order to start up a new farm area.... (I vote for the latter).... in any case, you wouldn't have had this problem if the owners had been gone.

I don't think she did anything wrong.... she was complimentary... much better than insulting.
I always used to tell my buyers Never to insult/critique wallpaper, tile, carpet, etc., in front of a Seller. It hurts their feelings, and is counterproductive. Act like you like Everything, unless we are alone.

Now, as a listing agent, I tell Sellers the hard truths, and give them their Options for dealing with those negatives. They don't Have to do anything I say, but they will usually choose one of the options I suggest. Either change it, fix it, reduce it, or give a credit.... and that the nicest looking house sell first. Pretty simple.
All that is the listing agent's job, not the showing agent's job.

You'll get some self-righteous responses, admonishing you for taking an over-priced listing. I'm not one of those. There are exceptions to every rule, and having a view makes it special.

Lindy in Houston

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Date: May 30

Lindy, there is a difference between non-committal politeness and gushing profusely. Almost to the extent of soliciting the listing. The price needs to be reduced. We were just about to that point when this agent just went on and on. That built the homeowners expectation and defeated all of our efforts to get the house priced correctly. The home is priced at $750K so it is not like it is $250K and 50K over priced. It is about 5% too high for an offer. I agree that the homeowner should not have been there but I cannot go ahead of the showing agent and clear the house out. When an agent encounters a homeowner, and we all do from time to time, be polite. Do not gush.
Of course, all of this happened four days ago and this agent has not returned with a "real" buyer.
Bonnie
 
Bonnie Cox
ABR, ACRE, CDPE, CRS, Eco-Broker, e-PRO, GRI
PH: 303-400-6060
FAX: 303-265-9781
6400 S. Fiddler's Green Circle
Englewood, CO 80111
www.TeamCox.com
email to: bonnie@teamcox.com
----- Original Message -----
From: TX-Lindy
Sent: Saturday, May 30, 2009 6:30 PM
Subject: RealTalk: Re: Agent Professionalism ID00DVEH

 
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Re: Agent Professionalism
TX-Lindy Licensed Real Estate Agent Houston, TX
May 30, 2009
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Sorry, Bonnie.... I have to stick up for that agent..

It is not her job to give your seller that harsh truth.
Of course, the polite thing to do would be to say everything was lovely.
Would you expect her to say the formica looks like hell, or the paneling looks cheap?
And since this property has a view.... yes, I would gush over having a view.

Either she is new, or her clients have some very specific needs, or she is learning the area in order to start up a new farm area.... (I vote for the latter).... in any case, you wouldn't have had this problem if the owners had been gone.

I don't think she did anything wrong.... she was complimentary... much better than insulting.
I always used to tell my buyers Never to insult/critique wallpaper, tile, carpet, etc., in front of a Seller. It hurts their feelings, and is counterproductive. Act like you like Everything, unless we are alone.

Now, as a listing agent, I tell Sellers the hard truths, and give them their Options for dealing with those negatives. They don't Have to do anything I say, but they will usually choose one of the options I suggest. Either change it, fix it, reduce it, or give a credit.... and that the nicest looking house sell first. Pretty simple.
All that is the listing agent's job, not the showing agent's job.

You'll get some self-righteous responses, admonishing you for taking an over-priced listing. I'm not one of those. There are exceptions to every rule, and having a view makes it special.

Lindy in Houston

 

 

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Michael Downer Licensed Real Estate Agent,  Bridgewater,  NJ

Date: May 31

Be careful if the listing is going to expire. My bet is that the agent will go back at the expiration date and tell the buyer how wonderful the place is again, ask about what the seller's plans are if it does not sell and convince them to list with the new agent who of course has a potential buyer.

Of course the buyer will have decided to go somewhere else since the place is overpriced whcih convinces the seller to lower the price since now they have heard that from two realtors.

Happens all the time here.

 

Mike Downer

ERA Van Syckel Weaver and Lyte

Bridgewater, NJ 08807

732-560-4444 x 159

 

 

 

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Debra Cummings Licensed Real Estate Agent,  Seneca,  SC

Date: June 3

Bonnie in Denver wrote "I have a listing that is overpriced. . . . . . Agent engages the homeowner and gushes about how wonderful the home is."

I agree with you Bonnie. When I meet other agents clients, I try to be very careful about what I say. I use the "It is inappropriate for me to comment directly with you about this. I need to talk to your agent." a lot. Ours is a small community. I probably interact with somebody else's client everyday. We have to be careful and support each other.

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Date: June 3

This is to Bonnie in Denver...
I think the agent was just trying to be nice by saying nice things about the home...remember homes are like ice cream flavors some like chocolate, vanilla or strawberry. So the agent may have really liked the house, although you know it needs a price reduction.
Perhaps you needed to be more assertive about the price from the get go as the listing agent, perhaps you should have had verbage in the listing contract about price reductions every (x) amount of days on market.
Although, I agree with you that agents should be careful about what we say to other agents clients. I still believe that you need to think that the agent meant no harm...were you there, are you taking second hand information from your clients about what was said? Just curious.
Best of luck getting the price reduction and the home sold...it is a tough market in some places around the country.
Respectfully,
Lori J
Lori Jakubowski
Direct: (831) 625-0500
Mobile: (831) 747-7618
Fax: (831) 625-0771
Email: ljakubowski@johnsaar.com
Website: http://homesonthemontereybay.com/
Find out what homes are worth in your neighborhood!
01844368
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Juanita Williams Licensed Real Estate Broker,  Parachute,  CO

Date: June 3

Lori said; "Although, I agree with you that agents should be careful about what we say to other agents clients.------.were you there, are you taking second hand information from your clients about what was said?"

Lori may well be right. I had a friend call me to list his home. Frankly, I shuddered. He has a very old double-wide mobile home on a foundation, with 2 bedrooms 1 bath. He did build a nice shop for body and fender work. He got a variance for this in a residential neighborhood. The neighborhood was mostly mobiles on permanent foundations. Pretty, but certainly not high dollar. VERY nice homes in this subdivision had sold for around $200,000-when our market was really hot. His is not in that category.

He told right away that some REALTOR had stopped by and told him he could get $450,000 for his place. The only "landscaping" was a narrow strip of grass in front with a couple of small trees. The rest was asphalt driveway (2) or dirt with autos parked all over. A main road goes right by and above it. Looking down from there it looks like a junk yard.

He gave me a full rundown of the shop and tried to tell me it alone was worth $160,000. (A packaged metal bldg-maybe $40,000 for materials and another $40,000 for labor. It wasn't that big.)

I told him that I am not a commercial REALTOR, and that is what he needed. I told him if he had a REALTOR willing to list at $450,000-chase him down and list with him.

NO WAY did any REALTOR tell him it was worth $450,000! Even an unscrupulous one wouldn't have been that foolish. I don't want to become cynical, but it isn't only buyers who are (sometimes) liars.

Juanita R. Williams

Bray & Co Rifle

970-618-4525


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Date: June 16

Hello Bonnie, I have to say that in my experience it's best for the showing agent (buyers) to be respectful, courteous & professional but to keep their opinions mostly to themselves. They are not there to do anything other than show the home. With the sellers present the buyers agent needs to be especially conscience of what they say.

Dave Olson

dolson@awardrealty.com

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