RealTown's RealTalk

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Marlo wrote - I've had an Advanced Access website for 10 years and was very happy with it the first 5 or so, until the company was sold to Dominion. Since then, Customer Service is a disservice and the product continues to suffer.

I too have had my AA site for many years and we have great ranking so I will not leave. I am revaping my whole site and this weekend they were up and down. But I am on twitter and facebook with Anna and she said they have switched the system over to a larger server. Personally I think they may be switching 3.0 to 4.0. based on a few conversations I have had with tech support. Plus some stuff I have seen in the code.

Honestly I have not had problems with support. In fact, I recently purchased RealeSeller (which I love) and we ran into some problems with a new server for that and AA and IC helped me through the whole thing. Even called the next day to make sure all was well.

My feeling is it will be worth the growing pain in the end.

Cindy Knight

Realty Executives e-Group

www.EdandCindyKnight.com

Hello all,

I apologize for not being present sooner on RealTalk; this discussion was also on Marlow's blog and I have been replying there. I have also been helping on Live Chat, and in the call center to make sure we can assist everyone.

To address the past issues that Gene mentioned, and to hopefully answer some of the questions and concerns, I wanted to post some info here, along with an apology for these problems.

In May of 2007, we had a local power equipment failure in our office. This sped up our move to a new data center in Irvine. This was an upgrade as we had always had our servers on-site in the Advanced Access offices, however, it was the interim home for our servers and data as a new multi-million dollar data center on the east coast was being prepped for us by Dominion Enterprises (our parent company). We successfully ran our systems on theirs for a few months before physically shipping our hardware from Irvine to the east coast. Once the move was completed, and we were running 100% from the new data center on the east coast, some routing and connectivity issues developed. These are the issues we are working on resolving currently.

I am regularly updating our blog at http://www.advancedaccess.com/blog/ - it is the best place to get the most current information.

Above all, Advanced Access is very sorry for all the inconveniences that many of our clients are experiencing. We have the best clients in the industry (both current and past clients) and appreciate all comments, feedback, and support that has been passed along.

If you have questions for our support team, you can contact them via Live Chat at: http://messenger.providesupport.com/messenger/aasupport.html

Of course, you can feel free to reply here, or contact me directly.

Thank you,

Anna Bourland | Advanced Access
714-685-5125

I have been having problems with the Intellicards feature. I have been using the Featured Cards for a long time,I send out my newsletters to my clients,and I help many of them send out their advertising with the Stationary. But I had to apologize to my clents because the feature does not work. It hasn't worked for 2 weeks now. I am embarrased.! I hope the tech support can get it resolved soon! I have called too many times already!

Isabel Wu

emailto: Isabel@IsabelWuRealtor.org

cell phon: 626 840 5240

www.isabelwu.com

Anna Bourland wrote: "....this discussion was also on Marlow's blog...." and
"I am regularly updating our blog at http://www.advancedaccess.com/blog/ -
it is the best place to get the most current information"

Cindy Knight WROTE: "I am on twitter and facebook with Anna...."

Is it just me or does anyone else find this a strange way to operate a
business? Do you think that AA sent out any announcement telling ALL their
clients to go to Twitter, Facebook, and Marlow's blog to find out why their
sites were down? Usually when AA sites go down, so does their blog making
that source just as useless for getting answers. More than likely over 50%
never knew their sites were off-line because they don't check on their own
sites on a regular basis (and why should AA announce it to the unwitting?).

Not much has changed (equipment being moved with no redundant backup) except
Anna is still the best person AA ever hired since she knows just exactly how
to sugar coat the problems and keep most agents in AA's grips. Like I and
many others used to post on the AA forum, they don't pay Anna enough for
what she does!

Read what past employees have said about Advanced Access and why they left
at:
http://aapoweroutage.wordpress.com

I'm sure that we will be reading here about Advanced Access sites being down
many more times, yet the same agents will still defend them as if it was AA
that made their site rank well and all will be lost if they ever left.
You've been snowed if you actually believe that scenario! How many times on
RealTalk have there been posts about Z57, iHouse, P2A, and other providers
being down over an entire weekend with agents left totally in the dark with
no way to contact them?

Gene Carey, Broker/GRI/JIM #100
Sales@VisualTourShop.com
http://www.VisualTourShop.com

I believe that Blogs are the new Website. I just wrote a blog post the other day that you may find interesting. Feel free to check it out here:

http://blog.DreamDesignRealty.com/7-reasons-your-website-suck

Here is another link to a great site offering some cool "FREE" stuff to help Realtors setup a WordPress Blog. http://www.Realty-Blogger.com

Have a great weekend

Drew