Jeff, your BPO situation is awful... beyond reprehensible. If she did an Interior, and you have a waterview property, she should have had dozens of photos. If the comps weren't waterview, adjustments should have been plenty large. Please do not judge all BPO agents by this one person.
It's just like listings in MLS, there are always some lousy agents... so often I see a 3700sqft house with only 6 photos, only a few inside, and none of kitchen... but I don't judge all agents by those lazy ones.
Your BPO agent did a poor job... skimpy photos, ancient comps, no complete walk-thru, this is truly astounding.... the ceilings might have been caved-in someplace, how would she know?
The fact that you successfully challenged her BPO, is laudable.... but what a shame you had to go thru all that.
OTOH, I'm reminded of one BPO order I did recently: an awesome, gorgeous, huge, white stucco, on lakefront cul-de-sac, in a country club nghbrhd. I came in higher than the comps, because the comps were not lakefront, and were not fancy arched Taj Mahal-looking.... some comps only had formica. I don't know if your situation was similar in any way, but when a property is semi-unique, with limited turnover, it is a tough call... whether to use only lakefront properties which may be older (6-12mo) comps, or make adjustments on non lakefronts, it is tricky. I have no idea if it was a ShortSale or not, and I did not do an "Interior" (which is often a ShortSale indicator). I did have info regarding granite counters, etc., from previous MLS listing. But facts are facts... it would sell for more than all the ordinary-looking comps.
I'm really disgusted at the procedure (or lack thereof) you say she went thru... hopefully she will not get many orders.
Lindy in Houston