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Looking for ideas for things that could be considered remarkable in the world of customer service, whether it is real-estate specific or not.

Hi, Chris!

How about time with a professional stager? They can often work wonders with a home in ways the seller would not think of! Another idea for buyers may be to offer a choice of services. You have already mentioned cleaning and lawn services.

How about an interior design consultation? This is particularly useful if the home is new construction and may not have been staged by the builder. In other words, it may still be "builder white" and a blank slate. Another useful tip is for buyer's who may be new to the area. Have a list of local charities that will pick up items after the move-in. Many times furniture and accessories that were perfect in the last home, may not work in the new one. Also, have the location of the local recycling center available if the buyer will be unpacking (some or all) boxes themselves. Little bits of useful information printed on a card and left with a refrigerator magnet can save the client time and effort. Add the phone numbers of some local food delivery services. We all know how important this can be when you are up to your eyeballs in packing boxes! FYI: the fridge magnet really helps! The last thing you need to do is hand out a card that will be put down and immediately covered up by "stuff".

Another idea for the buyer, and the seller, if they know their new address, is to give a packet of "We've Moved" cards with stamps included. The new address is, of course, already printed on the cards and you can even include a sheet or two of labels so they can print the addresses of friends and relatives if they want, rather that hand write them.

I, too, am interested in some new ideas for client gifts, so I will be watching this thread carefully!

Looking for ideas for things that could be considered remarkable in the world of customer service, whether it is real-estate specific or not.

Hi everyone.

A great gift closing gift idea…check out AnnounceMyMove.com's online moving announcements. They are much less expensive than print and your client can upload a personal picture and write their own message on to the webpage. They forward it via email so it's not spam, and you get introduced to your client's social network. It also tracks number of hits to the page and to your website/email.

Chris Newell,

Is again ON TARGET. Prelisting home inspection and warranty is one of the biggest wins for buyer/seller/agent! Imagine if all of an individual agents listings were marketed that way? WOW

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	Professional Development "Remarkable" Real Estate Service Chris Newell Jul 10, 2008 Looking for ideas for things that could be considered remarkable in the world of customer service, whether it is real-estate specific or not. Some ideas I have come up with include: 4 hours handyman service pre-list home inspection as examples of things we could provide. Appraisal might be another, in this dropping market. As could a maid service for the morning of the first open house. Or what about closing insurance, home warranty, etc.? One thing one of my clients said is remarkable about the service we are giving (and she is paying extra for) is my going to her house in the afternoons for showings to take her dog out so she doesn't have to worry about racing home from her work for it. Really, I'm looking for what things you would consider to be "remarkable" in terms of real estate service. Thanks Newell View / Reply on the Web Reply to Community You are subscribed to RealTalk on RealTown Communities. If you have forgotten your password, click here. To unsubscribe from this list, click here, or send an email to RealTalk@RealTown.com with "RealTalk:unsubscribe speak2me@rossispeaks.com" as the subject (without quotes).

Hi Chris:

One of the things we have been offering for some time is free home staging. We figure in the long run this costs us a lot less than the numerous price reductions we'd be asking for otherwise.

Haven't heard from you in a while. Hope all is well.

Andi

Mack and Andi Durbin, Brokers
Rooftop Realty
Serving Metro Denver since 1976
303-881-8844
www.rooftoprealty.com
Visit our blog at www.rooftopviews.com
30 years of doing whatever it takes

Pre Listing home inspection is a good thing for the seller but to advise a buyer to accept the sellers inspection and forgo their own inspection is a BAD THING for the buyer and anyone advising them.

Tom Early