Mar. 8, 2010 - 2010 MLS Workshop and Satisfaction Survey Recap

Clareity Consulting’s 9^th Annual MLS Workshop was a huge success last week.  We were proud to have more attendees and guest speakers than ever, along with presenting fresh research Clareity had performed regarding  RPR, the content MLS users want most on their system, and the results of Clareity’s Annual MLS Customer Satisfaction Survey.   The Tweets that went out were very positive and many attendees told us it was the best conference they had ever attended.  Thank you to everyone that attended, the speakers, the sponsors, all of the Clareity staff, and especially my partner, Matt Cohen, who conducted timely and important research to help create such rich content for our Workshop.

As you can imagine, the revenue share offering to MLSs from CoreLogic was of interest to many as the final details of the program were revealed.  The audience had lively discussions about RPR, and we compiled a list of questions to ask Dale Ross and Marty Frame.  Marty Frame provided an update on RPR and I interviewed Dale and Marty and asked a series of tough questions.   It was obvious Dale and Marty had heard most of the questions during their recent coast-to-coast presentations, and their answers are becoming more polished as the details are filled in.  After the interview, the questions from the audience were direct and pretty civil.  RPR still has a big sales effort ahead of it, but it was good to see the many unknowns starting to fill in.  

Participation in Clareity’s Annual MLS Customer Satisfaction Survey was great – 271 responses representing over one million MLS users. Of the vendors with larger customer bases, FBS and Tarasoft led the pack in overall end-user satisfaction, but MarketLinx MLXchange and TEMPO both rated 100% "Excellent" or "Good". For LPS Paragon that figure is 95%. For vendors with smaller customer-bases, Stratus and dynaConnections did well, as always.  It was nice to see that most of the vendors did a great job in 2009.