I recently had a phone conversation with a guy in Texas, he was calling because he wanted more information about our CRM system, RealeSeller. As is very common, our conversation moved on to other things real estate related: the question was about Zillow.com and its exposure versus the MLS IDX system.
Guess who exposed more data to the consumer?
It sure wasn't the local MLS IDX system. I'm not going to pick on any one local MLS here, but pick a property on your MLS system, any property, then look it up on REALTOR.com and Zillow. Compare the available information. If you were a consumer where would you go to look for that new property? Some local MLS? Not me, and not anyone with a little internet savvy. Oops... you didn't even find it out there? Yikes!
And who are the majority of your buyers these days? That's right, those younger "internet savvy" buyers are not going to be satisfied with that tiny crumb of information exposed by that little local MLS IDX system... why should they?
Even the older and more educated buyers go national. The only thing that the man or woman on the street doesn't have access to easily is SOLD property information. And, since that is public record, you can usually go down to the local tax office and look up any information you want. So, while it isn't currently easy to get, it can be had by any citizen. This is also changing and these secrets are not going to be secrets much longer. Why should this information be kept a secret?
Let's face it, this information is only a secret because it is a "politically motivated" secret! This is the information age. Knowledge is power, and the consumer is demanding more power... and they are getting it! Information gives them choices. Information makes them better informed so they can make better choices.
As a sales person, a lack of secrets makes you feel impotent doesn't it? It shouldn't, you are the professional. A good sales person wants their customer to have as much knowledge as possible, but remember, you are the one with "experience." Experience can beat knowledge hands down any day. Just having access to information doesn't make you an "expert," and that is what you, as a real estate professional, have to offer.
Real estate consumers are no longer going to tolerate these "secrets" because the internet has forever changed the way we access and use information. You can't "hide" in the MLS anymore. All sales people are faced with the same issue... the customer has access to more information than ever, and as a sales person, you either adapt to the situation, or you die. It's that simple.
So, wake up Emperor, your MLS system "is naked and has no clothes" ... you are EXPOSED! And once the genie is out of the bottle, you can't stuff it back in there again. The customer doesn't care what you have behind door number 1, or door number 2... they can see behind the doors because they can't be kept in their seats like small school children raising their hands because they need to use the restroom.
You are more and more "on stage" and naked... get used to it. That little bit of information your local MLS wants you to "expose" to consumers... is driving them to the national listings... your MLS is making you dead! You have no clothes! Don't let your local MLS convince you that they have some "magical cloth" and that by limiting the amount of information made available to your customers they are helping
Larry Perry is President and CEO of Double Density Software. Larry is the creator of the popular real estate contact management system RealeSeller and is also responsible for creating Real Web Lead Manager, and the RealeSeller Yearly Planner spreadsheet for real estate agents. Larry teaches weekly RealeSeller and Outlook related classes, and is the group organizer for the popular All Things Outlook group on RealTown. Larry has over 30 years experience in software development, 10 years working with real estate software, and over 12 years working with Microsoft Outlook. Check out his RealTown Group -- All Things Outlook.
Comments
Comment by: Mary Sheridan
- Mar 26, 2009 5:42:09 AMIt's amazing to me how many sellers are still reassured by a prospective listing agent that "I'll put it in the MLS." So muich more than that is needed - that's just the start. A FSBO I know hired an out-of-state company to put it in the "out-of-area" section of the far-off state. That got it to Realtor.com where it's a "featured Home," and they got it to Zillow, etc. with good pictures and details. However much they may need an agent to negotiate, they're getting good marketing.
Comment by: Missi Howell
- Mar 28, 2009 4:56:33 PMI find more times than not, information contained in Zillow is not accurate. Not only do I know that information in my MLS is accurate, but if it is not, I have the opportunity to report it quickly and get it fixed. So - while Zillow may have more bells and whistles, I would rather have accuracy and current information.
Comment by: James Jones
- Mar 28, 2009 9:47:58 PMThe local MLS is one of many tools which we use. Not something magical or mystical. Why is there this perception that there is "secret" information hidden from the public. Our local MLS detail is accessible to the public on the websites of almost every agent who is a member. The only information that is "hidden" are agent comments containing such clandestine information as "cats housed on porch", "Lock box is on side door" and "Call appointment center at 999-555-1212 for showing". Of course all agent information is displayed to direct contact to the agent represented on the website as opposed to the listing agent. But then it is advantageous for the buyer to work with an agent other than the listing agent to insure the best representation of their interests in the transaction.
An informed buyer is much easier to work with so these syndicated and supplimental sites are a plus for me as an agent. Greater exposure for my sellers at little or no cost .
As Missi points out many of these sites have been found to be two weeks or more delinquent in updating the information they provide. The timeliness of updates leaves much to be desired. I have a current listing that took a $20,000 price reduction from $370,000 to $350,000 in January and Zillow still displays the old price. What is the value in more information when it is inaccurate? Frustration is created for the prospective buyer as they become interested in properties already under contract or withdrawn, or to have missed out on a great property because they were unaware of a price reduction.
I would ask from where Mr. Perry believes that Zillow .com and Realtor.com gather the information which they so liberally display?
While every professional requires good tools. it is the wisdom to know which tools to use and the skill with which those tools are used that makes one an "expert".
Comment by: Aaron Johnson
- Mar 28, 2009 9:52:19 PMMary,
I'm confused about your statement. You need an agent to negotiate, and an agent (out of state or not) to list the property in (Any) Mls in order to get it to Realtor.com and syndicated from there? If a FSBO is willing to pay an out of state agent to provide limited service in order to get on Realtor.com (by way of a local mls), I'd say it's rather import to a seller to know there house will be listed in the Mls. Of course a good agent would go on to explain the syndication and their abilities to market the property in that way.
Agreed. Simply entering a listing into the Mls is not sufficient.
However, it is not exactly pointless or falsley "reassuring". How do you think Zillow, Realtor, GoogleBase, Craigslist, Trulia, etc. get that data?
Oh, and Ms. Howell, good point regarding accuracy. I believe Realtor.com is fairly accurate as far as active listings. But look up your homes value on Zillow! It's not always a buyers market.
Comment by: Larry Perry
- Mar 29, 2009 2:02:13 PMThe "point" that some may be missing here is "the perception of the public is all that matters, not the perception of the broker or agent" ... isn't it the agent's responsibility to make sure that the information about their listing is current on Zillow or Realtor.com and elsewhere? Just because you didn't put it there doesn't absolve you of a responsibility that many are ignoring. And if it isn't up to date "out in the cloud" ... then who, if not the listing agent or the broker, is responsible for doing something about it?
I know exactly where the information is gathered... that's why I wrote this. The point is others are more than "liberal" with the information, more so than many MLS systems locally. And where is it that "sold" listing information is available "in the cloud?"
Comment by: Kristi
- Apr 28, 2009 11:46:04 PMGood article, bad title.
Comment by: Paul Bell
- May 2, 2009 7:50:39 AMThe Greater Las Vegas Association of Realtors' Market Links 5.0 version recently came out with an additional Stat Pro feature that provides a fabulous current market snapshot for agents and their clients. I made a presentation for our office meeting last week and the response was overwhelmingly positive. The next morning an agent profusely praised me as her presentation made the difference on a listing appointment.
Our MLS's information is outperforming Zillow, Trulia, and other services in regularly updated information. Zillow mistakenly advertised a $1,350 monthly rental listing as a unit for sale and projected $6.00 monthly mortgage payment. My wife and I had to respond accordingly to many inquiries.
Locally, the media, other trade associations, and consultants are working more closely with our association in using MLS information with Builders at a standstill. Freddie Mac found the information useful in raising its limit from under $300,000 to $400,000. Hopefully, Fannie Mae will raise its current limit of $417,500 locally to a higher one this year.
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