Boost Your Business - Become an Advisor

Concentrate on Needs Analysis and Service Rather than Sales

Written by: Bob Corcoran
Date: Jan 16, 2008 3:30:00 AM

The joke goes like this: A friend at school tells little Johnny all adults are hiding at least one dark secret and to blackmail them just say, "I know the whole truth."

So Johnny goes home and tells his mother, "I know the whole truth." His mother hands him $20 and says, "Just don't tell your father."

Pleased, little Johnny greets his dad coming home from work with, "I know the whole truth." The father gives him $40 and says, "Please don't tell your mother."

The next day on the way to school he tries it on the mailman, "I know the whole truth." The mailman drops the mail, opens his arms and says, "Then come give your daddy a great big hug!"

Knowing the truth can really shake things up! True in life and especially true in today’s real estate industry.

And knowing your facts now has never been more important for brokers and agents because buyers and sellers come armed with loads of information. The days of showering sellers with stacks of information have gone the way of the dinosaur.

That means if you want to make a good living in real estate, you must kick it up a notch and know more facts than you’ve ever known before. In short, you need to become an advisor.

The dictionary defines advisor simply as “an expert who gives advice.”

And that’s exactly what buyers and sellers need today -- an agent who can interpret information for them and guide them through the buying and selling process. They need an agent who’s confident and who expects success, and eagerly tells the truth like it is.

So what is the difference between an agent and an advisor?

Agents just want to list a home and hope it sells. Advisors help their clients lead the market, not follow the market. They do that by knowing their market inside and out. 

Advisors also put a premium on understanding the motivation of their clients. One of the questions we pose on what we call our Seller Information Sheet  is why are you selling? When you learn the answer to that question, realize what you have is the client’s hot button and react accordingly.

Advisors are inquisitive because they know they must understand where potential clients are in the process. When you understand that along with understanding their motivation, you’re on your way to being a great advisor.

And start promoting yourself as an advisor. Consumers aren’t stupid, they know the real estate game has changed just like you do; they know they need advising when they reach the right point in buying or selling.

So look over your marketing materials – your brand – and determine if you’re coming across as an advisor and as someone who stands out from the crowd. As an expert.

And please take a minute to read an article that gets more in depth at the job of an advisor titled "Tough Listing Is Tough Love”. The article covers some of the key traits of advisors: confident, optimistic, visionary, motivated, informed and many more.

To me, it all comes down to a mindset. You must adopt the mindset that you are an expert and make a commitment to work hard every day to make yourself better at your job.

Know your facts. Or, like Johnny, know the whole truth!

Best of luck to you!

(Bob Corcoran is a nationally recognized speaker who is founder and president of Corcoran Consulting Inc. (CorcoranCoaching.com, 800-957-8353), an international consulting and coaching company that specializes in performance coaching and the implementation of sound business systems into the broker’s or agent’s existing practice. We look forward to hearing from you.  Sign up TODAY for your free business consultation.)

Comments

RE: Boost Your Business - Become an Advisor

Comment by: Brian Brady

- Jan 16, 2008 7:49:08 PM
Bob,

What are some ways people might move away from being a functionary and towards an advice-based practice?

RE: Boost Your Business - Become an Advisor

Comment by: Jason Feinman

- Jan 17, 2008 7:58:04 AM
While being an "advisor" is a good thing, it does not strongly emphasize using you as the person when going into a contract situation. Plus, I would find it hard to market yourself as an "advisor" or "expert" as they would seem vague and not easily understood by the general public, and in some instances you may be considered a fraud for putting those labels out there. However, if you have a designation, such as a ABR, then you can attach the designation to the "advisor" or "expert" term and only then would your credibility be established.

RE: Boost Your Business - Become an Advisor

Comment by: Paula Bean

- Jan 21, 2008 8:20:49 AM
Kudo's to Bob for a well written and very Astute article !
While reading this, it sounded a lot like being an ACRE® (Accredited Consultant in Real Estate). For those who are interested and want to know more about consulting with, not selling to your clients, check out the link right here at RealTown http://ACREcourse.RealTown.com.
IMHO, Consulting is a more professional and fulfilling way to help people move and although a lot of agents call themselves consultants (or as Bob says, advisors) they are still getting paid on commissions which are contingent on a successful sale at the highest price. What an oxymoron! I advocate we give consumers choices, and that is exactly what ACRE® is all about.
Bob is also correct with his comment about consumers not being stupid, and in the very near future you can expect to see some widespread changes in the real estate market. The mortgage mess is only the beginning.... hang on to your hats and make sure your are buckled in for the ride ahead.

RE: Boost Your Business - Become an Advisor

Comment by: Bob Corcoran

- Jan 21, 2008 12:02:45 PM
Hi Paula,
Thank you for your comments. I appreciate you taking the time to read and comment on my article.

RE: Boost Your Business - Become an Advisor

Comment by: Deb Orth

- Jan 22, 2008 12:00:56 PM
Great article, Bob!
Like my friend, Paula Bean, I am also an Accredited Consultant in Real Estate, ACRE®. I have found that since I incorporated "Consulting To" vs. "Selling To", into my practice, the feedback of consumers has been overwhelmingly positive and only reinforces my personal belief that when I make it about THEM and not about ME, the rewards come back to me tenfold.
Some consumers will still choose the traditional commission model over consulting because they would rather that I take all the risk, but at least they had the choice. And that makes all the difference.
And beyond consulting on the buying and selling transactional models, there are so many other professional services that we can offer wherein the homeowner feels that they have received a truly unbiased professional opinion and have been happy to pay for the advice.
In my opinion, consulting or advising as you term it is the ultimate WIN WIN proposition.

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