A Helpful Airline Employee
Posted at 8:20 AM, Feb. 15, 2008
We like to write about life, not just real estate. I want to praise a nice woman at the United Airlines ticket counter in Nashville, TN.
A couple of weeks ago, John had gotten up at 4:00 a.m. to catch a 6:30 a.m. plane to Wausau, WI. He was going to park the car at the airport, so I stayed in bed and he left the house.
But then I turned on the early morning TV news in the bedroom, and heard that a truck had turned over on one route to the airport. Its load was spread all over the road and this route was blocked.
I waited a few minutes, and then decided to call John on his cell phone to see if he has taken this blocked route or took the other route. I heard his phone ring in the kitchen where he charges it. I thought, ‘uh, oh.’ He is going to be gone for 3 days and has no cell phone. We HAVE to have our phones, don’t we? I wouldn’t be able to stay in touch, and he would miss business calls.
So I pondered for a few minutes how to get the phone to him, how to meet him at the airport and get it through security, how to let him know I am bringing it.
I tried to find the name of the ‘park and ride’ company he uses to see if I could catch him, but realized it has recently changed its name. I called the Country Inn near it, but they didn’t know the name of the parking lot either. I called United Airlines reservation and they could not promise that the counter person at the airport could get the phone to him.
So, what the hay, I am wide awake anyway. I decided to give it a shot and take the phone to the airport. I got there 30 minutes before the plane was to leave, and luckily the counter wasn’t very busy. I asked if there is any way they could get the phone to John, and this nice woman took it, like it was no big deal, and off she went. Another woman told me to sit down and wait, in case they couldn’t get it to him. I waited about 30 minutes and I knew they must have found him. Otherwise, surely the woman would be back with the phone. I was about to leave, but then the woman who took it came back to the counter. I asked her about it, and she said, ‘Oh yeah, I gave it to him.’ I had a tip for her but she wouldn’t take it.
Now wasn’t that nice of her to hand deliver it? I guess she felt sympathy for this woman, with no makeup, and hair sticking up all over her head who needed a favor. It made my day/week. I wished a blessing on that nice woman.
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