Sprint-Embarq: Are You Being Overcharged?

Posted at 2:45 PM, Jul. 17, 2006

  I had an interesting conversation (via e-mail) with my cell phone provider last week.   As most of you know Sprint was recently changee to Embarq.   I have used Sprint for A LONG time, not just as my cell phone provider but also as my home and office phone provider. 

On my cell phone, as on most cell phones, there is/was 'unlimited minutes' after 9pm at night.   I opted to pay an additional $5.00 a month to have my unlimited time-frame start at 7pm.   Several months ago, about the time of the merge, I noticed advertising on television and on Sprint-Embarq's web site that their unlimited time for everyone is now 7pm.  I think ''that's nice" and go on my merry way.  Low and behold a couple months later I'm looking at my bill and notice that I am still being charged for that $5 per month.   So I go to the Sprint-Embarq web site and send an e-mail to customer service.  Their response to this?