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HouseValues and Customer Expectations - Nov. 10, 2006

Had an interesting experience yesterday... a seller sent me an email to
which I responded promptly, as always. We had a couple of emails back and
forth, and today we spoke on the phone. She is interested possibly in moving
back to AZ in the new year.

She had contacted HouseValues  for an evaluation, due to all their
advertising, along with a couple of other real estate agents. None of whom
called her back or otherwise made contact with her.

She could hardly believe that I got back to her, let alone so quickly. She
kept referring to this, multiple times in the conversation - as to how
shocked she was, with all the advertising agents do - particularly with web
sites, and then they do not contact her.

We will stay in touch and when she is ready I will attend at the property to
nail down the precise value. In the meantime she has everything she needs to
proceed with her plans for the New Year.

What did it cost me to supply her with the information she needed? less than
an hour of my time. What will it net me? All I asked of her was that she
please tell all her friends at home and at work how pleased she was. She
said she will. For now, that's enough for me.

Carolyne
 
 
 
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