Service |
I try to restrict my fulminations to the real estate market, but today's posting is only tangentially related to real estate. I am talking about the importance of service, and how I react to poor service.
New Jersey is one of two states where drivers do not pump their own gasoline. When Mobil sold off a bunch of gas stations, the one I frequented became a different brand. I had already found that the service there was less than stellar. Rarely would sullen pump-jockeys would come around to the driver's window to take my request; oftentimes they would rap on the passenger window with a scowl on their face. It got so that I hated buying gas. I mean, I REALLY HATED to buy gas. I found not far away a major brand station that seemed to hire people who were happy to have a job - often teenagers. So, instead of spending $2000 +/- per year at the Sign of the Sullen Pump-Jockey, I take all my gas purchases to the other station. Initially, there was a 2-3 cents/gallon difference, but that has largely disappeared because the new station has weekly specials. I feel good that walked from the Sign of the Sullen Pump-Jockey. More people need to do that, even if it might cost a bit more.
Another pet peeve of mine with regard to service has to do with cashiers in grocery or other stores who carry on conversations with each other while waiting on customers. I'm sure they feel the power of multi-tasking, but frankly, folks, it annoys the #$%& out of me. I realize that sometime it is just the luck of the draw if the store I'm in has a couple of Chatty Kathys (or Kurts) on duty when I'm there, so I'm less likely to walk away unless it becomes commonplace. But, there are a few stores that I avoid. Naturally, there are remarkably sullen folks in retail stores as well.
On a brighter note, I was in store buying wine the other day, and the cashier, a woman even older than I (imagine that!) was singing some popular ballad from the 1950's - she was actually enjoying herself at work, and was friendly to boot. Will I go back there? You bet your cabernet I will. It doesn't take much to get my business.
I am willing to spend a bit more for good service. Are you?
