HAVE A QUESTION?  JUST DIAL 311!

The times they are a changin' and even the City of Sacramento is changing how it does business.  As of Wednesday, August 13, 2008, the Sacramento City "Operator" is history.  In its place is the newly reorganized and expanded services with a new name and a simplified phone number.  It is now the "Sacramento City 311."  Residents of the Sacramento can contact the City of Sacramento with questions simply by dialing 311. 

City of Sacramento 311 agents are available 7/24/365 - even holidays - to assist residents and businesses with questions regarding City services, as well as take and process requests for City services.  In addition, agents are responsible for after hours and weekend municipal emergencies - expect for Fire and Police emergencies which remain under 911.

Agents are able to do the following:

• Receive and process all calls for Code Enforcement (abandoned cars, graffiti, substandard housing, etc.);
• Receive, process and dispatch all calls for Animal Care (injured, stray, aggressive animals, etc.);
• Development Services Help Line: all calls for Development Services Department are first routed to 311 for triage;
• Street Maintenance: receive and process all calls for potholes, cracked sidewalks, lighting problems, etc.;
• Facility Maintenance: receive and process all work order requests related to repair/maintenance of City buildings;
• Citywide directory assistance and information about all things related to City services;
• Receive and process all calls requiring the response of a City crew for drains, water, solid waste, along with general inquiries; 
• Accept credit card payments for City Utility bills; and
• Much, much more.