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The essentials of non-verbal communication.

Aug. 28, 2008
Tagged with: ckgtv, coaching, nlp, training


Sure. We’ve all studied some NLP and its precursor “body language” but the truth is that we get busy. We don’t apply what we know and we miss opportunities to be better communicators.

This is a good time to review some of these skills. Body language never lies. It can tell you a lot if you know what to look for. Just be careful not to use this information to fuel your assumptions. So the first tip is - always test your observations of body language to confirm that what you think is really what is going on. If people appear bored, angry, or frustrated, then they probably are! But always check this out with them first just to be sure. You might say, "It looks like you are slouching or fidgeting. Would you mind sharing what you're experiencing right now?" If you sense that a body is telling you something, check in with the person to find out what it is.

Examine the congruence between body language and verbal language. For example, laughing while describing a very painful experience is incongruent behavior and should be checked out. This incongruence indicates that something is amiss.

The "movements" of Body Language can provide clues about how people conduct other aspects of their lives. These are patterns of behavior that they might not even be consciously aware of.

Be attuned to cultural differences in body language. These could also affect your observations. So as always, check out your perceptions. Finally, - be conscious of the power of your own body language to affect others. For instance, use open friendly posture. When you move, move deliberately and for a purpose. Use gestures to strengthen or enhance your communication. Make regular eye contact with everyone. Be expressive, amplifying what you are feeling and saying with your facial expressions and your body gestures.

Look for these cues and check them out. Practice observing body language. Use them to improve your daily interactions.

1. Positive Body Language / Negative Body Language

2. Direct eye contact (no staring)

3. Warm, open smile (teeth revealed)

4. Nodding

5. Head tilted

6. Open, inclusive gestures (palms showing)

7. Fully facing others

8. Leaning forward

9. Upright but relaxed posture

10. Firm handshake

11. Double hand clasp handshake

12. Feet firmly planted

13. Chin up

14. Sitting forward

15. Eyebrow flash upon greeting

16. Eye contact not met

17. Tight or no smile

18. Down and away or dropped glances

19. Not fully facing, at an angle

20. Leaning away

21. Hunched shoulders

22. Too-stiff posture

23. Weak handshake

24. Chin into chest

25. Arms crossed or Legs crossed

26. Body sagging

27. Legs outstretched while seated

28. Absentminded gazes

29. Staring

30. Fidgeting

 

For more great tips like this and hundreds of free real estate training videos go to CKGTV.com your resource for FREE online real estate agent and broker training.

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